Troubleshoot your device issues
Shpati's profile

Mentor

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39 Messages

Thursday, October 17th, 2013 1:22 AM

What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

I spoke with ATT but they said it was released on 1/31 but it is released to people in waves. I have not gotten yet.

 

it is about to be a year.... i been looking forward to this update for a while now.

Former Community Manager

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10.4K Messages

10 years ago

Hello Shpati,

 

I'm sorry you're having issues with the update. As you've mentioned, the update has been released a while back and should be available to all users. Are you connecting to wi-fi when checking for updates? We have a team of great social media managers that can look into this issue for you and help. Please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy

Mentor

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39 Messages

10 years ago

Yes, I am using WiFi.

Bout to send the PM right now.

Former Community Manager

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10.4K Messages

10 years ago

Thank you. After we receive a message from you, a member of our team will get in touch with you within 2 business days.

 

Dmitriy

Community Support

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2.7K Messages

10 years ago

Hi Shpati,

 

We received your private message, and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Jenn S.

Mentor

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39 Messages

10 years ago

I never got a call back or a private message back. I just need to know if I will get the update and when. If I am never going to get the update, please let me know because that changes a lot about what i should do.

Tutor

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4 Messages

10 years ago

I send a private message too and I never got a private message back.

why are taking so long for the update?
Almost 10 months from the release and i can't update my phone

Mentor

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39 Messages

10 years ago

Still no reply

 

I would respect honest more (E.G. "We don't have any plans to update your phone"). Instead of telling me "you should receive the update soon, other locations got the update, we are testing it your zone"

 

 

Former Community Manager

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10.4K Messages

10 years ago

Hello Shpati,

 

I reviewed your case, a specialist sent you an email with instructions on November 1st, are you using an email address you have registered with here?

 

Dmitriy

Former Community Manager

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10.4K Messages

10 years ago

Hello edwardzm, you indicated that you spoke with a manager and got some instructions, but they didn't work. If you're not using AT&T as your service provide, you won't get any updates that are pushed by AT&T to its customers. Unfortunately, I believe that's the issue in your case.

 

Dmitriy

Mentor

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39 Messages

10 years ago

It did turn out that this forum was not using the same e-mail address that my ATT account was using. However, the troubleshooting that was sent to me on the 8th,  and the e-mail did not help at all. It was what I have been trying to do for the past months. 

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