What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Teacher

What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

I spoke with ATT but they said it was released on 1/31 but it is released to people in waves. I have not gotten yet.

 

it is about to be a year.... i been looking forward to this update for a while now.

Message 1 of 20 (11,032 Views)
Community Manager

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Hello Shpati,

 

I'm sorry you're having issues with the update. As you've mentioned, the update has been released a while back and should be available to all users. Are you connecting to wi-fi when checking for updates? We have a team of great social media managers that can look into this issue for you and help. Please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy


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Message 2 of 20 (10,951 Views)
Teacher

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Yes, I am using WiFi.

Bout to send the PM right now.
Message 3 of 20 (10,945 Views)
Community Manager

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Thank you. After we receive a message from you, a member of our team will get in touch with you within 2 business days.

 

Dmitriy


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Message 4 of 20 (10,937 Views)
Community Support

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Hi Shpati,

 

We received your private message, and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Message 5 of 20 (10,936 Views)
Teacher

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

I never got a call back or a private message back. I just need to know if I will get the update and when. If I am never going to get the update, please let me know because that changes a lot about what i should do.
Message 6 of 20 (10,560 Views)
Tutor

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

I send a private message too and I never got a private message back.

why are taking so long for the update?
Almost 10 months from the release and i can't update my phone

Message 7 of 20 (10,386 Views)
Teacher

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Still no reply

 

I would respect honest more (E.G. "We don't have any plans to update your phone"). Instead of telling me "you should receive the update soon, other locations got the update, we are testing it your zone"

 

 

Message 8 of 20 (10,119 Views)
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Community Manager

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Hello Shpati,

 

I reviewed your case, a specialist sent you an email with instructions on November 1st, are you using an email address you have registered with here?

 

Dmitriy


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Message 9 of 20 (10,063 Views)
Community Manager

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Hello edwardzm, you indicated that you spoke with a manager and got some instructions, but they didn't work. If you're not using AT&T as your service provide, you won't get any updates that are pushed by AT&T to its customers. Unfortunately, I believe that's the issue in your case.

 

Dmitriy


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Message 10 of 20 (10,060 Views)
Teacher

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

It did turn out that this forum was not using the same e-mail address that my ATT account was using. However, the troubleshooting that was sent to me on the 8th,  and the e-mail did not help at all. It was what I have been trying to do for the past months. 

Message 11 of 20 (9,995 Views)
Community Manager

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Thank you for checking, I recommend replying to a specialist to let them know their initial troubleshooting suggestions didn't help to see what next steps you should take. You might want to send a copy to ATTCustomerCare private message box on the forum to ensure quicker response.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 20 (9,965 Views)
Teacher

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

I tried contacting ATT support multiple times in for more than a year. They keep telling me the same stuff.

 

I have still never gotten a word back if ATT has rolled out the 7.8 update for my area and phones. That would be useful.

 

I know Samsung has released the update. But I have no idea if ATT has. They keep telling me to do the same things that I have tried a 100 times.

 

I'm guessing they just have not finished testing the 7.8 software or don't plan to. Because I am not the only one having this problem.

 

 

Only Samsung Focus S users I have came across that got the 7.8 used some 3rd party software or some tricks to get the update, which I do not want to do since it is not official and may be illegal.

Message 13 of 20 (9,954 Views)
Tutor

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Hi,
I have recived all the updates, my phone has the update 7.10.8773.98, so I don´t understand why this update is not released(7.10.8862.144), and why AT&T's users even  has not received the update ?

Message 14 of 20 (9,587 Views)
Teacher

Re: What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

Me neither.

Like I said before. I would respect them much more if they just said "You will not be getting the update". Instead I've been getting the generic "are you sure you updated it correctly?" statements, via e-mail and live chat sessions. It's not fun being yanked around making me believe I am doing something wrong. I was able to update a previous update before. It's AT&T's fault. They either don't have the update ready or something. Because I know how to update this phone.
Message 15 of 20 (9,356 Views)
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