Samsung Focus WP7... Selecting a picture restarts the phone???

Tutor

Samsung Focus WP7... Selecting a picture restarts the phone???

My phone is jacked.  Here are the issues: 

Phone restarts when selecting a picture.

None of my apps will start.  I select an app and it goes back to the list of apps.  Settings etc. seems to work.

Picture hub shows some thumbnails other times doesn't.

Take a picture and it doesn't save... just slides to the left and freezes.

I "Have not" changed or takin outt the SD card.

 

This sucks... I've told everyone and their brother how awesome this phone is..... HELP!

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Message 1 of 20
Master

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

It's probably the SD card you put in. Many /most SD cards are found not compatible with the phone. Which brand and speed rating is your SD card?

 

You may have to take the SD card out, hard reset/format the phone (you will lose everything) to make the phone functional again.

Message 2 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

As I posted.  "I HAVE NOT TOUCHED THE SD CARD, TAKEN IT OUT - REPLACED IT" ANYTHING. ( not shouting just emphaizing).

 

Should I try hard resetting.  If so, how do I get the SD card out?

Message 3 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

btw... it is the card that came with the phone.

Message 4 of 20
Master

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

The phone does not come with any SD card. It has 8GB internal storage, not SD card. That's why I'm confused.

 

Sounds like you need to get a replacement phone from where you bought it (if it is within 30 days).

Message 5 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

your correct.... just realized it doesn't have a card... i'll take the phone back.... btw... when i do the hold power, volume and camera buttons down.. letting off power after vibrate... it takes me to a "download mode" screen.. "do not turn off it takes about 10 minutes... dialog... but it has stayed their for 30 minutes and nothing.....

 

Message 6 of 20
Master

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

I maybe wrong but download mode is for firmware updating. The phone is waiting for firmware being pushed down via PC.

 

What you should do is the other key combination to format the phone (search for that as I don't remember the details) to see if it solves your problem.

Message 7 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

k thanks... if anyone know the key combination, please advise... not sure what to even search for.

Message 8 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

also... i've selected > about > reset phone ... it restarts "no change"... in fact its seems as tho all the data is still there... my app names show up, some pictures, contacts etc.  It doesn't appear to have erased any data.  This looks more and more like a corrupted file system or something.

Message 9 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

finally figured out how to get to the reformat dialog by selecting "VOL-DOWN", camera and power button.  Did the reformat.  Then selected settings>about> and reset...  phone will still restart when I select a picture.  When I take a picture, it slides to the left then freezes..

 

big MS fan very disappointed... hope no one else has this issue.....

Message 10 of 20
Highlighted
Guru

Re: Samsung Focus WP7... Selecting a picture restarts the phone???


when i do the hold power, volume and camera buttons down.. letting off power after vibrate... it takes me to a "download mode" screen.. "do not turn off it takes about 10 minutes... dialog... but it has stayed their for 30 minutes and nothing.....

 


After you hit those three buttons, then after screen comes up, you need to hit the "Windows" button (middle one on bottom of phone) to get to the hard reset.

 

Sounds like your phone is defective . I have not encountered any problem up to this point.

Message 11 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

The key to getting to the format option for me was making sure I had the "Volumn-DOWN" button selected. 

 

I was using the phone a  fast pase.  Not sure others would do it.  Taking several pictures in a row, nav-ing to other screens, uploading, more pics... etc.  It is almost as though it was put into an "untested" state of corruption Smiley Sad.... My suspicion is that it could be done again .. with the right (wrong) steps.

Message 12 of 20
Tutor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

and to think i'm putting together information to recommed this phone over the iphone to 4000+ employees... i can't see trying to change over until I know this is corrected.... geeeeezzzz

Message 13 of 20
Master

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

You can't 'correct' a hardware defect. Exchange the phone and see how the new one does. With Samsung products, expect more defective hardware than other brands.

Message 14 of 20
Contributor

Re: Samsung Focus WP7... Selecting a picture restarts the phone???

Just wanted to say that I'm having *exactly* the same problem with my Samsung focus. It worked fine for more than a week, then suddenly started locking up and restarting when I'm trying to use apps. I did a hard reset, and it locked up again while I was going through the "welcome to your phone" screens. So it wouldn't seem to be a software issue.

My first Focus had a bad proximity sensor; now the second one is bad too? This might not be Microsoft's fault but people are going to see this as a "Windows Phone" problem and not a Samsung problem.

Message 15 of 20
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