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Posted Jul 2, 2013
7:42:48 AM
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Samsung Ativ Smart PC 500T Sim unlock

I have purchased Samsung Ativ smart pc 500T AT&T(no contract) version through Amazon. I am living in Bangladesh. Now i want to use my local sim card in my ativ 500T. but the smart pcs carrier is locked to AT&T. How can i unlock it?? will AT&T provide any unlock code for it, so that i can use any sim card in my Ativ 500T..

 

Please tell me the process to unlock My Ativ 500T

 

 

I have purchased Samsung Ativ smart pc 500T AT&T(no contract) version through Amazon. I am living in Bangladesh. Now i want to use my local sim card in my ativ 500T. but the smart pcs carrier is locked to AT&T. How can i unlock it?? will AT&T provide any unlock code for it, so that i can use any sim card in my Ativ 500T..

 

Please tell me the process to unlock My Ativ 500T

 

 

Samsung Ativ Smart PC 500T Sim unlock

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Jul 2, 2013 1:32:16 PM
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ACE - Professor
Edited by johninsj on Jul 2, 2013 at 1:32:40 PM

Try sending a PM to ATTCustomerCare

Try sending a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung Ativ Smart PC 500T Sim unlock

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Jul 3, 2013 1:23:09 PM
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Community Support

Hi naved.aanjum,

 

We received your private message. Please visit www.att.com/deviceunlock for more information about eligibility and to file a request for an unlock.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Hi naved.aanjum,

 

We received your private message. Please visit www.att.com/deviceunlock for more information about eligibility and to file a request for an unlock.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Samsung Ativ Smart PC 500T Sim unlock

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Jul 17, 2013 11:10:03 AM
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hi..

 

i have a problem because i bought a samsung ativ smart pc 500t in amazon at&t (no contract), and tray to unlock by At&t unlock device web ... and my solitation was reject

 

 

how i can to get a unlock my samsung

 

 

thanks

hi..

 

i have a problem because i bought a samsung ativ smart pc 500t in amazon at&t (no contract), and tray to unlock by At&t unlock device web ... and my solitation was reject

 

 

how i can to get a unlock my samsung

 

 

thanks

Re: Samsung Ativ Smart PC 500T Sim unlock

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Jul 17, 2013 4:24:16 PM
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ACE - Professor

Send a PM to the person who posted above you... (Private Message)

Send a PM to the person who posted above you... (Private Message)

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung Ativ Smart PC 500T Sim unlock

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Oct 7, 2013 5:26:58 AM
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i have the same problem with the unlock code, i call several times to AT&T support and doesnt have the code.

I call samsung support and say that never lock any tablet.

And the unlock page from AT&T rejected my request i dont know why, i send the invoice of the amazon store where i buy.

Please can one help me with this.

I living outside the USA and need to use the 3G sim from other provider.

Regards

Javier

i have the same problem with the unlock code, i call several times to AT&T support and doesnt have the code.

I call samsung support and say that never lock any tablet.

And the unlock page from AT&T rejected my request i dont know why, i send the invoice of the amazon store where i buy.

Please can one help me with this.

I living outside the USA and need to use the 3G sim from other provider.

Regards

Javier

Re: Samsung Ativ Smart PC 500T Sim unlock

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Oct 12, 2013 1:13:08 PM
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PLEASE HELP

 

    I purchased this device in May as most people did during the Microsoft and Amazon Blowout deals.  I have been attempting to use this device with another 4g LTE/3g capable SIM as well in Europe (Norway).  I currently have a prepaid AT&T account for use here in the US,which works great, but i refuse to pay the horrendous international roaming data charges through AT&T while I am Abroad.

     I recently contacted MIcorsoft, who claims they have no function to lock any hardware devices ever.  I contacted Samsung who told me that they leave the factory unlocked and programmed per AT&T specs. They said that with any of their devices, the carrier is the only one who would lock the device, not Samsung.

     I submitted a request through the AT&T website for device unlocking which came back immediatly as denied.

     I then contacted customer care services who then transefered me and I got a rep who was very polite and tried to help and would have been willing to unlock my device through superviser approval, however there was NO unlock code availbe. She stated that the device did come up properly in system with the correct IMEI # and the system said it WAS unlockable, but when she clicked for the code, the system said it was unavailable.

 

My question is, how can AT&T lock a SIM to a device and then not know what the unlock code is?  Is there any way to unock this device, or did i spend $600 for nothing.  There has to be some department who can generate the unlock code for me.

PLEASE HELP

 

    I purchased this device in May as most people did during the Microsoft and Amazon Blowout deals.  I have been attempting to use this device with another 4g LTE/3g capable SIM as well in Europe (Norway).  I currently have a prepaid AT&T account for use here in the US,which works great, but i refuse to pay the horrendous international roaming data charges through AT&T while I am Abroad.

     I recently contacted MIcorsoft, who claims they have no function to lock any hardware devices ever.  I contacted Samsung who told me that they leave the factory unlocked and programmed per AT&T specs. They said that with any of their devices, the carrier is the only one who would lock the device, not Samsung.

     I submitted a request through the AT&T website for device unlocking which came back immediatly as denied.

     I then contacted customer care services who then transefered me and I got a rep who was very polite and tried to help and would have been willing to unlock my device through superviser approval, however there was NO unlock code availbe. She stated that the device did come up properly in system with the correct IMEI # and the system said it WAS unlockable, but when she clicked for the code, the system said it was unavailable.

 

My question is, how can AT&T lock a SIM to a device and then not know what the unlock code is?  Is there any way to unock this device, or did i spend $600 for nothing.  There has to be some department who can generate the unlock code for me.

Re: Samsung Ativ Smart PC 500T Sim unlock

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Oct 21, 2013 10:41:27 AM
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AT&T please help us, you have to solve this matter ASSAP
So many customer dissapointed because of your lack of empathy, for something so simple like the unlock code
AT&T please help us, you have to solve this matter ASSAP
So many customer dissapointed because of your lack of empathy, for something so simple like the unlock code

Re: Samsung Ativ Smart PC 500T Sim unlock

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Nov 16, 2013 1:25:30 PM
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Edited by norgevik11 on Nov 16, 2013 at 1:28:00 PM

Any updates on this?

 

I saw some Amazon customers have bought ATIV 500T with unlocked modems (and AT&T logo on the back)! Could not contact them for more detailes, so dont know if tablets arrived unlocked or they got unlock codes from AT&T.

 

Regards

Any updates on this?

 

I saw some Amazon customers have bought ATIV 500T with unlocked modems (and AT&T logo on the back)! Could not contact them for more detailes, so dont know if tablets arrived unlocked or they got unlock codes from AT&T.

 

Regards

Re: Samsung Ativ Smart PC 500T Sim unlock

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Jul 21, 2014 1:45:49 PM
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Still waiting reply for AT&T, no unlock code so ever, try everything but still cant unlock

Hope someone have the answer for this trouble

Still waiting reply for AT&T, no unlock code so ever, try everything but still cant unlock

Hope someone have the answer for this trouble

Re: Samsung Ativ Smart PC 500T Sim unlock

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