06-22-2014 2:50 PM
06-22-2014 6:10 PM - edited 06-22-2014 6:11 PM
That is the one I tried today. It is the exact same size as the one I downloaded when I first got the phone. I first uninstalled the PC Suite, then installed the 'new' one - I receive the same error as before. If I can find a friend with Windows 7, I will try it on their pc. Thank you for helping.
06-24-2014 10:34 AM
From what I can see it looks like the PC Suite is not avaiable for Windows 8. Additionally it looks like the application is only supported on 32 bit OS systems. An easy way to tell if you have a 32 bit or 64bit OS is if you have 4GB of RAM or more, you'll have a 64bit system and the PC Suite may not work.
You might be able to execute the software by changing the Administrator settings of the install file (Right Click on the File - Compatability - Windows 7 Service Pack 2 OR Windows XP Service Pack 3 and also check "Run File as an Administrator". This works about 70% of the time and may solve your problem.
Hope this helps!
06-24-2014 7:20 PM
Thanks for the suggestion. I uninstalled and reinstalled trying the compatibility method and, regardless of which compatible option I picked, the same problem happens. I am now resigned to believe that the program will not be made compatible witn Wndows 8 (it hasn't changed in a year and a half). I guess I will have to buy memory cards to use for the pics and give up hope on synching my contacts and calendar until we get our next round of phones (probably a few years from now unless they stop working.) Thanks again for your replies.