Lumia Wireless Charging Plate - AT&T Wont Honor Offer

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Lumia Wireless Charging Plate - AT&T Wont Honor Offer

Today I placed my online preorder for the Nokia Lumia 920 w/ free black wireless charging plate. I placed the order signed into my account, the offer was present on the screen in the cart and I followed the instructions for the offer (add the black charging plate to the cart, basically.)

 

Yet, AT&T still charged me for the plate ($49) I've spoken to about four phone reps about this, and each time they give me the same explanation. I'm paraphasing:

 

AT&T: 'We received an update in our system this morning that the free charging plate offer is not available until November 9, therefore, you will be charged the $49"

 

Me: "But when I placed my order online, and even right now, you website is advertising the offer as available NOW. I am reading the full terms and conditions, and nowhere does it say it doesn't start until November 9. I am signed in, and in smartphone purchase list, the offer is there on the Nokia Lumia 920. I can send you a screenshot."

 

AT&T: "We can only go by the offers we see internally. Because the offer isn't available until November 9, you will be charged."

 

Me: "I appreciate and understand that you may not see the offer internally. But you are advertising it, live, right now, as being available, online and you did to me when I ordered. You cannot really advertise a price to the public and then charge them something else. You need to honor the price and credit me the $49."

 

AT&T: "We can only go by the offers we see internally. Because the offer isn't available until November 9, you will be charged."


I've read online people saying they heard from reps the offer is now sold out, but I haven't seen one person say reps told them the offer will be available November 9. I'm wondering if the reps I spoke to were confused by the preorder and the availability date of the phone itself (November 9), but none would listen to that and all four said the same thing.

 

 

Here's my screenshot.

Message 1 of 69 (23,221 Views)
Professor

Re: Free wireless charging plate offer?

Att is direct fulfilling these. It says as much on the store page.

 

It looks like this is a case of the accessories simply not being ready for the roll out. I actually prefer this to delaying the roll out.

Message 31 of 69 (3,849 Views)
Tutor

Re: Free wireless charging plate offer?

After much frustration online and on the phone (the phone rep wanted to charge me $199 for the 920), I just picked up my butt and walked into the store and surprise... They are sold out...all colors. Tried another store. Same story. But the Store manager did this for me. I love it.

 



Message 32 of 69 (3,839 Views)
Contributor

Re: Free wireless charging plate offer?

Nice. Maybe I should just walk into a store and see if they'll do the same.

Message 33 of 69 (3,827 Views)
Explorer

Re: Free wireless charging plate offer?


teylos wrote:

Is this offer still available with the Lumia 920 or not? When I go to upgrade the devices on my account, it says it is, and prompts me to choose a wireless charging plate. However, all the charging plates listed are "out of stock" and cannot be selected.

 

Should I wait until these are back in stock, or is the offer over?


I plan to purchase a 920 next week.. If AT&T isnt offering wireless chargers anymore, i will upgrade through walmart which is 49.99 without charger

Message 34 of 69 (3,794 Views)
ACE - Professor

Re: Free wireless charging plate offer?

My wireless charger arrived yesterday (phone came in on 9th, preordered on 7th)

 

Looks like these are finally going out. It's a cute little thing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 69 (3,766 Views)
ACE - Professor

Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer

My wireless charger arrived yesterday (phone came in on 9th, preordered on 7th)

 

Looks like these are finally going out. It's a cute little thing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 69 (5,044 Views)
Contributor

Re: Free wireless charging plate offer?

Well the good news is that as of right now, you can once again add the free charging plate to your order on the web site. So, I just upgraded two of our lines to Lumia 920's. Smiley Happy

Message 37 of 69 (3,753 Views)
Teacher

Re: Free wireless charging plate offer?

I ordered mine over the phone through customer service and they said I couldn't get the wireless charger for free Smiley Sad  I tried to do the upgrade online and it kept adding the phone at full price and no one could figure it out. A customer service manager had to process the order for me but he said he couldnt add the wireless charger for me.

Message 38 of 69 (3,729 Views)
Tutor

Re: Free wireless charging plate offer?

I ordered my 920 on the 10th online, and the charging plate was showing as out of stock on the website, so I couldn't add it to my cart. The fine print on the offer said it was good until January, I think, but that it had to be added to your shopping cart at the time of the order. I called customer service before I placed the order and the rep added a note to my account. He seemed to think this would trigger a shipment when they were in stock. We'll see about that. If nothing else, as long as it was noted that I tried to order it I should have a leg to stand on when it comes time to argue for my charging plate. 

 

This has been a frustrating phone buying experience, but I've never been an early adopter of anything so maybe I'm just spoiled.

Message 39 of 69 (3,713 Views)
Professor

Re: Free wireless charging plate offer?

I purchased my Lumia 920 on Friday the 9th from a B&M att wireless store. They did not have the Qi chargers in stock and the reps knew nothing about the deal. I pulled up the att notice on my 900 and the manager called att and received authorization to direct ship the items to us. My Qi wireless charger arrived today UPS priority mail.

 

Not bad att. I think that they just did not have the accessories ready and they wanted to roll out the 920's.

Message 40 of 69 (3,685 Views)
Professor

Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer

I purchased my Lumia 920 on Friday the 9th from a B&M att wireless store. They did not have the Qi chargers in stock and the reps knew nothing about the deal. I pulled up the att notice on my 900 and the manager called att and received authorization to direct ship the items to us. My Qi wireless charger arrived today UPS priority mail.

 

Not bad att. I think that they just did not have the accessories ready and they wanted to roll out the 920's.

Message 41 of 69 (4,986 Views)

Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer

Well I talked to a CS agent about it today and it certainly felt unhelpful.  They said "You are certainly eligible for the charger.." but then proceeded to tell me to check the AT&T web site for an announcement?  Really, this is not a way to endear those who preordered to your company.  I am rather put off by the whole thing.  

 

Rather, they should simply say, we have backordered your wireless chargers for you.  They will be shipped as soon as possible.  

 

What ever happened with attempting to keep your end of the bargain and not make me regret that I ever did business with you?  Come on AT&T!

Message 42 of 69 (4,489 Views)

Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer

So what do we do if we purchased at an AT&T store and they were out of stock? They are still out of stock now, and I never got any email about a free charger.

Message 43 of 69 (3,518 Views)
Voyager

Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer

I also had preordered two Lumia 920s (black & cyan) and was under the impression that they would just be shipped out with the order. A couple of days later they included the popup on the site to add the charger, but it wasn't there when I ordered our two phones. When they didn't arrive with the phones, I called Premiere Order Support on Nov. 12 and was told that two would be shipped out via two-day shipping. That was the last I heard; no email confirmation, nothing. So I call again today (Nov. 16) and was told the promotion was "while supplies last" which isn't true as the Premiere website still states that the offer "runs through January 10, 2013". I assumed the rep from the 12th would put a note on my account about the charging plates, but apparently didn't. This has been incredibly frustrating, especially as I had just ported over our numbers from Verizon to get the Lumia 920s...

Message 44 of 69 (3,489 Views)
Highlighted
Teacher

Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer

I'm in same boat its been a week and local ATT store just says its on order since last Friday.

 

Not to happy about how this charger promotion has been mis handled by ATT

Message 45 of 69 (3,478 Views)
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