How Do I Request An Unlock As a Non-AT&T Customer?

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How Do I Request An Unlock As a Non-AT&T Customer?

I purchased an AT&T GoPhone from a retailer. The device just arrived and I want to unlock my device. Can I do this online?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Community Support

Re: How Do I Request An Unlock As a Non-AT&T Customer?

Requesting an unlock for your device has never been easier! Our Device Unlock Portal allows you to submit your request completely online, whether you’re a current or previous customer on a postpaid or prepaid/GoPhone account, or even if you were never an AT&T customer! All requirements, as stated on the Device Unlock Portal, must be met.

 

For example, those who have purchased an AT&T branded and locked device and do not have an AT&T account:

 

  • Choose Non-AT&T Mobility Customer from the Customer Type selection
  • Enter the required information
  • Complete the Captcha validation
  • Wait for your confirmation email, then click the link contained in the email within 24 hours
  • Allow two business days for your request to be completed!

Once your request has been processed, we will send another email to the address provided, containing unlock instructions for your device.

 

Should you receive an IMEI not recognized error, please contact us and we will be happy to help!

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
Contributor

Moto X unlock problem

Okay so evertime i try to attempt to unlock my moto x on the att website i get this message when i enter my imei    "Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)". Now i purchased this phone and it says it has a clean imei and it was for AT&T and it was being used as a demo at a large retailer so does anyone have any idea how to fix this issue any information would be highly appreciated.

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ACE - Expert

Re: Moto X unlock problem

https://forums.att.com/t5/Windows-Phone/How-Do-I-Request-An-Unlock-As-a-Non-AT-amp-T-Customer/m-p/42...

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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