Helpful Links




My phone will not turn on after I tried resetting it to wipe all the data clean. I absolutely need this thing back on ASAP.


Help please!

Message 1 of 5

Re: Help!

Did you try to hard reset through the option found under Settings?


If so...


You'll need to download two programs, Nokia Care Suite and NaviFirm, which is the program you'll be using to flash the firmware. THIS IS AS EASY AS IT GETS, even if you don't consider yourself all that tech-savy. Also, once you reflash the device, you'll be wanting to download the latest upgrade OTA, which addresses this hard reset issue you ran into.


P.S. The firmware itself weighs in at around a gig. When you start downloading the files in NaviFirm, adjust the Download Sessions (1-20) accordingly to speed up your download speed a bit.

Tags (1)
Message 2 of 5

Re: Help!

Talk about a quick reply! I was refreshing this page in hopes that somebody would have something for me soon Smiley Very Happy Yes, I did a reset through the settings, as I was planning on giving this phone to my son. I had no idea that doing so would ruin the phone Smiley Sad I will start working on this now and reply when I am finished. Thanks Jii!

Message 3 of 5

Re: Help!

The reprogramming worked like a charm Smiley Very Happy I also installed the update that came in today and everything is now working properly. Thanks again!

Message 4 of 5

Re: Help!

Anytime =P

Message 5 of 5
You must type a description before you click preview or reply.
Share this topic

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support