[Closed] Nokia Lumia unlocking questions and discussion (All models)

I actually have account with at&t, but when  I tried to enter the IMEI number show me this error:

"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device."

Hi @Nickhard 

See my response above, I believe the same applies to your question.

Thanks,

Dmitriy

I brought the Nokia Lumia 1520 from ebay. I live here in New Zealand, and am wondering if I could please have the sim unlock code for the phone, so that I may use the phone here in New Zealand.

Hello,

I am a former AT&T customer, and I had a family plan. After I paid my contract termination fee when I switched to a different carrier, I tried to unlock my Lumia 920 through the website at: https://www.att.com/deviceunlock/. I have met the requirements outlined in the website, but when I try to request an unlock code, I got the following error:

"We cannot complete your request for one of the following reasons:

+ We cannot find a valid current or former mobile number associated with this device

+ This device is not associated with a current or former AT&T account."

Since I was in a family plan, I wasn't 100% sure which person's phone # or name should be used, so I tried a couple of times. Eventually, I called up AT&T's CR and clarified the situation, and I was asked to resubmit the unlock request again. However, this time, I got:

"We cannot complete your request because this account has reached the maximum number of unlock requests allowed during a given period. If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link, att.com/deviceunlock."

Now, I was a bit upset, and I called AT&T again, and the response this time is that the phone is too old, so they don't service unlock requests anymore. I find that hard to believe, so I tried to go to the store in person, but the store clerks mentioned that this isn't something they can help, and recommend that I use the web portal. @#$%# 😞

Now, I am stuck. I cannot use the web portal, call AT&T (since the phone is too "old"), and in-person store clerks cannot help me. I find it extremely unfair for AT&T to hold onto my phone even though I have already paid for it in FULL.

If anyone has ideas to resolve this situation, any help would be appreciated.

Thanks.

Hello @Larry9C Thank you for posting!

Please send us a private message by clicking here and out team will be happy to help with whatever we can. Please include your full name, phone number, account number and the best time you can be reached.

Thank you,

Dmitriy

Hi there again,,, I bought a lumia 520 on Ebay.com - no contract phone, on go-. It is brand new and I need to unlock it. Due I dont have a wireless number but I do have an att sim card, re-stating I am in Panama-. I can not provide the ´´wireless phone number´´. I would like to receive help... anyone knows...   I have the imei but the package was thrown out...    

ps. no sure if the verb ´´thrown´´ exists if doesn´t - language is creative-. I ll appreciate a positve replay

sorry for my ignorance... I went throgh the text but I didnt find any obstruction for me to get the unlock code. If you tell me what impedes me to get that... thank u so much

Hello @oscgants 

You need to have an active account and use the phone with AT&T for a minimum of 60 days on a Postpaid account or 6 months with Prepaid.

Thanks,

Dmitriy