Former Community Manager
•
10.4K Messages
[Closed] Nokia Lumia unlocking questions and discussion (All models)
Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).
Thank you,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
hunterarps
Contributor
•
1 Message
10 years ago
Hello everyone,
Please guide me what should i do with this dead phone(Lumia 520 ).Bought it from Microsoft store , oakbrook terrace.At that time the representative told me the phone is unlocked and can be used anywhere.I used it for month as i was in US from my buisness trip so i had to use this prepaid number (***) so that family members can contact me.Now i am back to my country ...& inserted the local sim..voila..surprise surprise the phone is locked.
With the current Policies i am unable to get it unlocked as ..
Waiting to get a reply
Arpan
[Please don't post or request personal information. Thank you]
0
0
iraC14
Contributor
•
1 Message
10 years ago
I called today to ATT service and I tried to unlock my Lumia online first...
It used to be no problem four years ago...
Now:
- got through email:
...............................
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
We cannot complete your request because this account has reached the maximum number of unlock requests allowed during a given period. If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link, att.com/deviceunlock.
Thank you for your business. For other questions about our AT&T wireless service or Mobile devices, please visit att.com.
Sincerely,
The AT&T Customer Care Team
----
You are very welcome, ATT. But it's not true!!!
Last time I unlocked my phone was 4 years ago!
So.... I called them...
And they told, cz I'm still under two years contract till next year May, I cannot unlock my phone at all!
Than means going over sea I have to think a different way to communicate 😞
Or as I was suggested by ATT representative, terminate the contract, pay the fee and they will happy to help unlocking my phone... B...S!
I told them, after my contract is done, I'm considering to move to another provider after years of being ATT loyal costomer 😞
-------------------
Very disappointed.
0
0
urlak23
Contributor
•
2 Messages
10 years ago
Please help me unlock my Nokia Lumia 925. Every time I try to unlock it I get a message "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." I've tried to send privat message to ATTCustomerCare, but Send button it not working.
0
0
rudeboy_joey
Teacher
•
23 Messages
10 years ago
0
0
urlak23
Contributor
•
2 Messages
10 years ago
What do you mean? Are you asking about IMEI? I am sure it is my correct IMEI number. I tried to unlock my phone more than 10 times in last half year without any luck.
0
0
ATTDmitriyCM
Former Community Manager
•
10.4K Messages
10 years ago
Hello urlak23,
IMEI number must be registered on your active AT&T account, or must have been registered on the account in the past. Have you, or do you now, have an account with AT&T?
If you have an account but this phone is not on it, you will need to call AT&T customer care and add the IMEI number to your line.
Thanks,
Dmitriy
0
0
DDbrillant
Contributor
•
1 Message
10 years ago
I'm going truw the same situation. I have a nokia 520 from att and I'm in brazil. I was wondering if you were able to unlock your phone?
0
0
ambalagood
Contributor
•
1 Message
10 years ago
DEAR
using your prepaid service and presently I am in India on 40 days vaccation. I have Nokia Lumia 520 IMTL no [Edited for privacy.]. Please advise how I can unlock and use this phone in India with different service provider in India. Your prompet action in this regard shall be highly appriciated with thanks a lot for your time.
0
0
kdfederer
ACE - Expert
•
13.1K Messages
10 years ago
Here are the unlocking requirements
unlocking requirements
If you meet those requirements, you must fill out the info on the unlocking portal
Unlocking portal
If everything is correct, you will receive unlocking info. It may take from 2 to 5 days for approval.
0
0
Nickhard
Voyager
•
2 Messages
10 years ago
Hi Could someone help me, I buy a cellphone Lumina 520, but I need to take a trip to Mexico for two months, I need to unlock this cellphone in order to use it with another carrier.
I tried to use this page https://www.att.com/deviceunlock/client/ but looks like the IME is not registered.
Thanks.
0
0