[Closed] Nokia Lumia unlocking questions and discussion (All models)

Contributor

Re: Nokia Lumia unlocking questions and discussion (All models)

Hello. My friend from Russia recently visited US as a tourist. In Microsoft Store he bought a no-contract AT&T phone, which, as a seller assured him, should work fine with russian provider. So when he came back home in Russia, he found that the phone is locked and requires a 20-digit pin code. So he ask me to try to help him in this situation. I have a receipt copy, IMEI number and serial number. Microsoft support evades the answer on the straight question why the seller didn’t explain the necessary of going to ATT office for unlock procedure.

Thanks

Message 151 of 267 (2,009 Views)
ACE - Professor

Re: Nokia Lumia unlocking questions and discussion (All models)

https://www.att.com/deviceunlock/client/en_US/

Based on that info, it seems the device can't be unlocked. I'd attempt to return the device for a refund. You can order unlocked Nokia phones from any number of online retailers. You're looking for the word "Unlocked" in the description. The words "AT&T" will NOT appear on the phone, box, or description.

There seems to be a lot of confusion over the difference between an unlocked device and a no-contract AT&T device. The latter *is* still locked to AT&T, it's just sold without a contract.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 152 of 267 (1,996 Views)
Teacher

Re: Unlocking Nokia Lumia 920 and Bad Customer Service

[ Edited ]

I beg your pardon. We were able to unlock our previous ATT Windows phone after 6 months. Now I'm being told that the full contract commitment must be met before the phone is unlocked -- that means that when I travel overseas, I'm FORCE to use a phone that may be almost FOUR YEAR OLD -- Two years on the orginal contract  for the old phone and TWO years for the new phone on the new contract...  Who keeps an old phone around??? When I purchased my Lumia 920 the unlock period was the orignal 6 MONTHS, now I'm told that THEY  have right to unilaterally change the contract terms so that the unlock periond is the full two year..

Message 153 of 267 (1,969 Views)
Contributor

Re: Nokia Lumia unlocking questions and discussion (All models)

Hi guys i got a quick question i just won yesterday a nokia lumia 1020 in microsoft store here in miami but i dont have ATT and i would like to use it, knowing the fact that the phone is paid in full i would like to request for the unlock code.

 

 

You guys know what should i do...

 

Thanks for everything, best regards

Message 154 of 267 (1,849 Views)
Contributor

Re: HELP ME UNLOCK

Hi there Mariana,

I've just sent you a privae message

Please help

Message 155 of 267 (1,829 Views)
Community Manager

Re: HELP ME UNLOCK

Hello, Forro005!

 

Thanks for posting. I have received your private message, and I'll be replying shortly.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 156 of 267 (1,823 Views)
Contributor

Unlock Device Nokia Lumia 520

[ Edited ]

Hi,

 

I bought the phone 1 week old to use the internet on vacation, but now I'm in Brazil and would like to use it here.

The phone is pre-paid and I'm not able to unlock the site.

IMEI

[Edited for privacy.]

 

What do I need to unlock and use the device with a carrier of Brazil?

Thank You

Message 157 of 267 (2,920 Views)
Highlighted
ACE - Professor

Re: Unlock Device Nokia Lumia 520

https://www.att.com/deviceunlock/client/en_US/

 

It's amazing how everyone can find this forum after they buy a phone that they intend to immediately unlock, but neglect to search for it beforehand to see if they will be able to unlock their phone.

 

Anway, the answer is in the link above.

 

"

General Eligibility Requirements for Unlocking All AT&T Mobile Devices

AT&T will unlock an AT&T Mobile Device under the following circumstances:

  • The person requesting the unlock must be one of the following:
    • a current AT&T customer
    • a former AT&T customer who can provide the phone number or account number for the account
  • The AT&T Mobile Device was designed for use on AT&T's network.
  • The AT&T Mobile Device has been paid for in full.
  • The AT&T Mobile Device has not been reported lost or stolen.

Customer-Specific Requirements

  • Postpaid Phones and Tablets with a Service Commitment:Account has been active for at least sixty days and is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T), and all contract obligations, including any Service Commitment, associated with the device to be unlocked have been fully satisfied. The Service Commitment associated with a given device may be satisfied in one of the following ways:
    • Fulfillment of the Service Commitment by expiration of any contractual term
    • Upgrading to a new device under AT&T standard or early upgrade policies. Note: the customer must wait 14 days after the device upgrade has been completed to request an unlock of the previous device.
    • Payment of any applicable Early Termination Fee
  • Postpaid Phones and Tablets with no Service Commitment: Account has been active for at least sixty days and is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).
  • Prepaid / GoPhones: Device has been active for at least 6 months."

 

See that last bit? Where you have had the prepaid phone active for 6 months? That's probably going to be your sticking point.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 158 of 267 (2,883 Views)
Contributor

Re: unlock nokia lumia 520 gophone

I completely disagree with that reasoning.  When you buy a house, you can do what you want with it, even though you still carry a mortgage.  Why is it so different about mortgaging a phone?  I feel that if AT&T provided a great service, they wouldn't be threatened by people switching carriers.  I got absolutely no discount when I purchased this phone, in fact I feel like At&T ripped me off and I will remember that once I am mortgage free on this phone.  Shame on AT&T.

Message 159 of 267 (1,761 Views)
Contributor

разблокировать Nokia Lumia 520

How do I unlock the Nokia Lumia 520,if I ran out of the contract and at the expense of nothing? I can't call and send SMS as living in another country where there is no connection att ,and this phone is bought on ebay. How can I be and what to do?

Message 160 of 267 (1,737 Views)
Contributor

Re: Nokia Lumia unlocking questions and discussion (All models)

Good day! My friend from the U.S. gave me a Nokia Lumia 1520. He bought it at Ebay. But this phone is locked. Saller assure  that IMEI is clean.
How can I unlock this phone? I have only phone box and something like the "postal receipt". I live in Belarus.

Thank you!

Message 161 of 267 (1,650 Views)
Voyager

Re: Nokia Lumia unlocking questions and discussion (All models)

Hi, you all.

 

I´m a citizen of the UK and bought a Lumia 520 GoPhone I´d like to unlock. I know I have to be a customer for 6 months and for me it´s ok but I will do no callings at all. How can I unlock it? How much will it cost?

 

Please, if it´s not possible, tell me since I can still return the mobile.

 

Thank you.

Message 162 of 267 (1,589 Views)
Community Manager

Re: Nokia Lumia unlocking questions and discussion (All models)

Hello @SirGraham 

 

A GoPhone account must be physically activated on AT&T's network, and with additional investment that it'll require, I think your better option would be to return it and purchase an unlocked version. I believe an unlocked version of the same phone is around $50 more (not from AT&T, but other popular retailers).

 

Thanks,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 163 of 267 (1,572 Views)
Contributor

Pls, Can anyone help me with getting unlock code ?

Hi, this is my long story in short...

 

I bought Nokia lumia 1520 from ebay. but unfortuanatly it's locked to at&t. I'm living in Sri Lanka... I dont have at&t account. SO thatI couldn't get it unlock yet. I can't use it in here without unlocking.I asked from seller but he didnt reply me.....U can feel the pain that using phone without any connectivity..it's just a paper weight..

 

pls can anyone help me with getting unlock code..just have fill small from to get code, but at&t account required....i''ll give me my phone imei no....

 

pls help me..

 

thanks

Message 164 of 267 (1,538 Views)
Tutor

Unlocking Windows Phones

Dear AT&T Support, we have some AT&T-branded Nokia Lumia Phones here from our American Colleagues and need to unlock them from AT&T, otherwise we can't set them to German Language and are not able tio use the Phones here in Europe - can you help ?

Message 165 of 267 (1,562 Views)
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