04-22-2014 10:17 PM
Hello. My friend from Russia recently visited US as a tourist. In Microsoft Store he bought a no-contract AT&T phone, which, as a seller assured him, should work fine with russian provider. So when he came back home in Russia, he found that the phone is locked and requires a 20-digit pin code. So he ask me to try to help him in this situation. I have a receipt copy, IMEI number and serial number. Microsoft support evades the answer on the straight question why the seller didn’t explain the necessary of going to ATT office for unlock procedure.
04-23-2014 5:44 AM
04-25-2014 7:31 AM - last edited on 04-25-2014 10:36 AM by ATTDmitriyCM
I beg your pardon. We were able to unlock our previous ATT Windows phone after 6 months. Now I'm being told that the full contract commitment must be met before the phone is unlocked -- that means that when I travel overseas, I'm FORCE to use a phone that may be almost FOUR YEAR OLD -- Two years on the orginal contract for the old phone and TWO years for the new phone on the new contract... Who keeps an old phone around??? When I purchased my Lumia 920 the unlock period was the orignal 6 MONTHS, now I'm told that THEY have right to unilaterally change the contract terms so that the unlock periond is the full two year..
05-06-2014 1:44 PM
Hi guys i got a quick question i just won yesterday a nokia lumia 1020 in microsoft store here in miami but i dont have ATT and i would like to use it, knowing the fact that the phone is paid in full i would like to request for the unlock code.
You guys know what should i do...
Thanks for everything, best regards
05-07-2014 6:42 AM
Thanks for posting. I have received your private message, and I'll be replying shortly.
05-11-2014 6:47 PM - last edited on 05-11-2014 7:07 PM by Taylarie
I bought the phone 1 week old to use the internet on vacation, but now I'm in Brazil and would like to use it here.
The phone is pre-paid and I'm not able to unlock the site.
[Edited for privacy.]
What do I need to unlock and use the device with a carrier of Brazil?
05-11-2014 10:02 PM
It's amazing how everyone can find this forum after they buy a phone that they intend to immediately unlock, but neglect to search for it beforehand to see if they will be able to unlock their phone.
Anway, the answer is in the link above.
AT&T will unlock an AT&T Mobile Device under the following circumstances:
See that last bit? Where you have had the prepaid phone active for 6 months? That's probably going to be your sticking point.
05-12-2014 7:29 PM
I completely disagree with that reasoning. When you buy a house, you can do what you want with it, even though you still carry a mortgage. Why is it so different about mortgaging a phone? I feel that if AT&T provided a great service, they wouldn't be threatened by people switching carriers. I got absolutely no discount when I purchased this phone, in fact I feel like At&T ripped me off and I will remember that once I am mortgage free on this phone. Shame on AT&T.
05-14-2014 10:33 AM
How do I unlock the Nokia Lumia 520,if I ran out of the contract and at the expense of nothing? I can't call and send SMS as living in another country where there is no connection att ,and this phone is bought on ebay. How can I be and what to do?
05-15-2014 10:24 AM
Good day! My friend from the U.S. gave me a Nokia Lumia 1520. He bought it at Ebay. But this phone is locked. Saller assure that IMEI is clean.
How can I unlock this phone? I have only phone box and something like the "postal receipt". I live in Belarus.
05-19-2014 2:25 PM
Hi, you all.
I´m a citizen of the UK and bought a Lumia 520 GoPhone I´d like to unlock. I know I have to be a customer for 6 months and for me it´s ok but I will do no callings at all. How can I unlock it? How much will it cost?
Please, if it´s not possible, tell me since I can still return the mobile.
05-20-2014 8:28 AM
A GoPhone account must be physically activated on AT&T's network, and with additional investment that it'll require, I think your better option would be to return it and purchase an unlocked version. I believe an unlocked version of the same phone is around $50 more (not from AT&T, but other popular retailers).
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06-01-2014 7:19 AM
Hi, this is my long story in short...
I bought Nokia lumia 1520 from ebay. but unfortuanatly it's locked to at&t. I'm living in Sri Lanka... I dont have at&t account. SO thatI couldn't get it unlock yet. I can't use it in here without unlocking.I asked from seller but he didnt reply me.....U can feel the pain that using phone without any connectivity..it's just a paper weight..
pls can anyone help me with getting unlock code..just have fill small from to get code, but at&t account required....i''ll give me my phone imei no....
pls help me..
06-02-2014 7:57 AM
Dear AT&T Support, we have some AT&T-branded Nokia Lumia Phones here from our American Colleagues and need to unlock them from AT&T, otherwise we can't set them to German Language and are not able tio use the Phones here in Europe - can you help ?
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