Former Community Manager
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10.4K Messages
[Closed] Nokia Lumia unlocking questions and discussion (All models)
Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).
Thank you,
Dmitriy
Rethink Possible
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JamesG7777
Tutor
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3 Messages
10 years ago
Exactly same situation !
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JamesG7777
Tutor
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3 Messages
10 years ago
I bought my Lumia 920 at Microsoft Store Bellevue almost a year ago, off-contract. Then I moved to China where I found out I couldn't use it as it was LOCKED to AT&T.
I tried to submit a request online but it was denied because it was a 'business device', which I totally don't understand why, because I paid for it with my own credit card.
Then, as adviced in that email, I talked to AT&T customer services over the phone a couple of times and someone eventually agreed to submit another request for me. After 5 days of 'review', it was denied again!
I would deeply appreciate if anyone could help here.
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SoylentRed
Tutor
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8 Messages
10 years ago
What can I do with a Nokia Lumia 520 that I got from Microsoft as part of a promotion? It's never been activated or used, and I haven't even put in the sim card. How can it be "active for 6 months" if I've never used it?
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Captjava558
Contributor
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1 Message
10 years ago
Similar to the above.
I'm a snowbird Canadian, vacation in the US for 5-6 months each winter. To this point I've used AT&T Go phones. AT&T sold me a Nokia 520 in October and I thought to get the unlock to use it here until my next trip to US. I'm 16 days short of the 6 month policy, so was looking for any 'managerial level' forgivness of this 16 days due to my repeated usage of AT&T services.
After 2 Customer Service Reps, I got disconnected and abandoned.
Can you connect with me, dear AT&T?
Thx.
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racboss
Contributor
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1 Message
10 years ago
Hello,
I have a Go Phone Nokia Lumia 520, it was unused and I try to unlock here https://www.att.com/deviceunlock/client/en_US/, but I everytime they told me can not unlock
what can I do to unlock it?
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pasanqt
Tutor
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4 Messages
10 years ago
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johninsj
Professor
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3.1K Messages
10 years ago
Your seller presumably was an AT&T customer. They should have unlocked it for you. If they sold it as a locked device then they knowingly sold a device that could not be unlocked.
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pasanqt
Tutor
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4 Messages
10 years ago
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pasanqt
Tutor
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4 Messages
10 years ago
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laureta
Voyager
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2 Messages
10 years ago
i bought a nokia lumia 520 on amazon about 2 months agoand when i received it (i live outside us) i found out that it was locked. i placed a request to have an unlock code on at&t webpage and i received the email telling me that i cant have it as i dont fullfill all the requirements to have it unlocked. now i have a useless phone and this is really disturbing since there was no specification on amazon to let me know in advance that i was not going to be able to use that phone if not with an AT&T sim card. if i need to pay some more money to have it unlocked i would be happy to do it. so what should i do now?
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