Former Community Manager
•
10.4K Messages
[Closed] Nokia Lumia unlocking questions and discussion (All models)
Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).
Thank you,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
Anamariejm
Contributor
•
2 Messages
10 years ago
I was surprised. The information from u guys were inconsistent. Different agents have different information contracting each other . today I received an email from att informing me that my request couldn't be process as I've to wait for six months. Now the phones are overseas with my parents waiting to get unlocked. My parents have no means of contacting us back home because they're phones wont work with other network. And this is because of all the inconsistent information given to us by our service provider. Sucks. Really sucks. Not even sure if we could return all the phones when my parents come home a month later. It's ridiculous that att isn't capable of being lenient to its subscribers. I wonder how to other service providers treat their customers...
0
0
penndigy
Contributor
•
1 Message
10 years ago
I wish people would stop the trolling on here.
If the phone is paid off, and it is not stolen, with a clean imei number then they will unlock it.
I bought a lumia 920 on Ebay last week. Submitted my unlock form on Fri, today just now I got the email with my unlock code. Today is a SUNDAY. And I am not even an At&t customer, I just clicked the "used to be customer" option and entered the # that i used to have with at&t about 5 years ago.
I am baffled as to how so many of you actual at&t customers are claiming that you can't get unlocks. I'll admit im luckier than some of those that don't have a past at&t account like me to enter but still, it means you don't even have to be an existing customer or enter the current phones last at&t number.
How is it that I got my unlock code, I ask all you trolls? Got it within 50 hours, on a sunday.
And to tx600 shooter , if you want to seriously tell people you were told by at&t reps that 5 gb data would cost $700 then I'd tell you to seriously consider if maybe you weren't even speaking to at&t. Maybe some scammer in Serbia?
0
0
Anamariejm
Contributor
•
2 Messages
10 years ago
0
0
Aussiephoneman75
Contributor
•
1 Message
10 years ago
I bought mine while on holiday in the USA at Target. I live in Australia where AT&T have no service. Therefore how am I supposed to have the service for at least 6 months? Does this mean my phone will never be unlocked? I fully comprehend the need for AT&T to make profits and not give their phones away but it doesn't seem reasonable either to deny overseas customers the ability to use their phones...not to mention environmentally irresponsible.
Prepaid / GoPhones: Device has been active for at least 6 months.
0
zicko
Voyager
•
1 Message
10 years ago
What category do No Contract AT&T phones bought on the Microsoft store fall under?
Prepaid or Postpaid Phones and Tablets with no Service Commitment?
Also, I can't seem to see the difference between
Postpaid Phones and Tablets with no Service Commitment
and
Postpaid Phones and Tablets with a Service Commitment . It seems to have your Postpaid device with service commitment unlocked, you first of all have to convert it into one without a service commitment. Am I right?
0
giannipax
Voyager
•
1 Message
10 years ago
Hello,
I got a Nokia Lumia 520 as a gift from my friend from Maryland. It is a AT&T go phone and has a SIM Card which, obviously, hasn't been activated (I even don't know the number associated). I'm Italian and I live in Italy right now but I've lived in the States for work (I'm in the Military). I would like to have this phone unlocked but the application online doesn't allow me to do that. I can pay for that but I don't even know if it is possible. On the other side I don't want to send the phone back to my friend telling him that his gift is unusable.
Please let me know if there is a chance to unlock the phone in this situation.
Thank you
v/r
Gianni
PS: I miss the States
0
0
gary70sz
Voyager
•
1 Message
10 years ago
Hello! I'm from China and bought a Nokia Lumia 2520 tablet from amazon. There is an AT&T sim card inside and I activated it as a prepaid GoPhone account. But when I tried to forward an unlock request through https://www.att.com/deviceunlock, the website said that "This device is not currently eligible to be unlocked." I bought the tablet from amazon at the full retail cost without contract with AT&T, why can't it be unlocked? The IMEI:
[Edited for privacy.]
0
0
anythingforu
Teacher
•
15 Messages
10 years ago
Hello. I bought a LUMIA 1020 several months ago from Amazon. It's a no-contract full price phone. And I am from China. However, it can't be used in China unless unlock it. I asked the carrier AT&T for the unlock code and explain that it's a no-contract full price phone and I have paid full price, besides, I can provide the official receipt and proof from Amazon to prove it’s a full price no-contract phone and really not a smuggling phone. However, they refused it still. They said I must be user of AT&T and have the Social Security Number and Wireless number in America that they can provide the unlock code. Unfortunately, I don’t have these things because I am from China. Could you help me apply for the unlock code?
Thank you very much
Sincerely LIU
0
MicCheck
ACE - Expert
•
14.2K Messages
10 years ago
Unfortunately, if you never had service with AT&T, they will not provide an unlock code.
https://www.google.com/search?q=at%26t+unlock+phones&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=fflb
It doesn't help much now, but for future reference, I would never buy a locked phone with the intention of unlocking it.
A couple non-AT&T options:
1. Amazon has pretty good customer service. Can you contact them and see if you can return your phone for a refund?
2. If you Google, there are a number of non-service-provider ways purchase phone unlocks. Beware, though, the legality of such options varies by jurisdiction and you probably have little recourse if it doesn't work.
0
0
JamesG7777
Tutor
•
3 Messages
10 years ago
Nobody love AT&T so much that we spend our time here 'trolling', if AT&T could solve our issues.
I did the same through phone calls and the website, all I got was 'not eligible'.
P.S. Bought mine brand new, full-price-off-contract, at Microsoft Store.
0