Contributor
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1 Message
Cannot unlock iPhone 6
I would like to seek for help to unlock my iPhone 6.
I was misled by San Francisco Powell branch sales rep to purchase iphone6 which he promised can be unlocked after 2 months.
(I told the sales rep that I’ll be only in states for 6 weeks, and he is well aware of my short term stay as I signed up the prepaid card using my international passport)
However, when I request phone unlock online, it was rejected and mentioned need to subscribe for 6mths.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @94172soon,
I am sorry to hear of the possible miscommunication, and the issues with completing an unlock on your device! I would be more than happy to provide some assistance with this.
There are a few requirements which must be met in order for a device to be approved for unlock. You can click here to review an eSupport article we have on how to complete an unlock with AT&T.
Due to the nature of the concern, I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from @ATTHelp and reply to my message with the requested account details.
Talk to you soon!
Nicole, AT&T Community Specialist
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