Amber Alerts not able to be turned off

Contributor

Amber Alerts not able to be turned off

Hello,

I have a windows phone that is randomly getting amber alerts. On most phones, there is a setting within messaging to toggle off amber alerts. For instance, if I was on Verizon and I wanted to do this, i would follow these simple instructions:

 

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=67903

 

for the exact same phone as what i have(HTC 8x). Why would you AT&T not allow for this functionality or remove it from the operating system? This is actually a pretty bad thing, considering AT&T IS NOT FOLLOWING FEMA GUIDELINES, based on their own website:

https://www.att.com/esupport/article.jsp?&sid=KB410692&cv=820#fbid=M9KdMChTw0T

 

If you have a WEA capable device, you are automatically enrolled to receive Wireless Emergency Alerts. Based on FEMA guidelines, you may opt out of the following types of alerts:

  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency
  • Amber Alerts (missing child alerts)

The phone is clearly WEA capable, and clearly has the functionality, as shown by verizon, and is not complying with federal guidelines.

Message 1 of 14 (17,939 Views)
Former Moderator

Re: Amber Alerts not able to be turned off

rory531,

 

Welcome to the forums, I have some information below to assist you in turning off your Amber Alerts.

 

Wireless AMBER Alert program

 

Unsubscribe/Cancel Wireless AMBER Alerts

Customers may cancel their Wireless AMBER Alerts subscription at any time by using the following method

  • Send a text message with the word Stop, Quit, or Cancel to short code 26237 (AMBER).

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 14 (17,737 Views)
Tutor

Re: Amber Alerts not able to be turned off

ATT_James,

I am having this exact same issue with the HTC 8X.  I find it unacceptable that AT&T's approach is to force customers to figure out how to unsubscribe to a service they didn't sign up for in the first place.  My number is auto enrolled by AT&T without a way to properly block the messages.

 

I have attempted to unsubscribe by texting the short code, with zero success.

 

Additionally on the link you provided, which has been provided to me on more then one occasion by AT&T support staff, CLEARLY says I need to contact my provider for directions.

 

 

Q: Can I opt-out of AMBER Alerts?

A: Consumers may opt out of Imminent Threat and AMBER alerts. Per the WARN Act of 1996, Congress said that no consumer could opt out of Presidential Alerts.

The directions for opting out of Imminent Threat and AMBER alerts vary by device and provider. Please contact your wireless service provider for instructions."

 

 

I'm not sure it could be any more clear.  We need this fixed!  During the last Amber Alert in my area I recieved EIGHTEEN alert messages within a few hours!  Not the most convenient thing when you can't even silence them.

 

I'm tired of being told to go unsubscribe myself which is a complete cop-out by AT&T support.  If AT&T doesn't have control of the software running on the phone, you'd think they could at LEAST have control over the data on their own network.  

 

I'm still waiting for a followup call from tech support.  My guess is they'll read this post and regurgitate the same non-answer.

Message 3 of 14 (17,041 Views)
ACE - Professor

Re: Amber Alerts not able to be turned off

[ Edited ]

It's supposed to have ended in December of 2012... so maybe you're not actually getting AMBER Alerts?

 

That is the supposed method of unsubscribing per

 

http://wirelessamberalerts.wirelessfoundation.org/help.htm

 

"

Opting In and Out Overview

 

Using only their wireless device, most wireless subscribers can subscribe (opt in) to Wireless AMBER Alerts, or cancel (opt out) the subscription.

Upon originating a text message to short code 26237 (AMBER), you can enter keywords that enable enrollment (ex. Subscribe), cancellation (ex. Stop), ZIP Code entries or changes, or access to Help instructions.

You receive a short message back indicating a successful action. If the keywords cannot be recognized, you receive a message suggesting appropriate entries.

Upon enrolling, you are assigned a random password that can be used to access www.wirelessamberalerts.org. After logging on to the web site, you can change the random password to a more meaningful one.

top

 


Requesting Help using your Wireless Device

Using your handset, you can request brief instructions that include how to subscribe, modify ZIP Codes and cancel a subscription.

  1. Send to short code 26237 (AMBER), and then enter the keyword help or HELP.
  2. A set of instructions appears on your handset.

    Example: "Send to 26237. To enroll/modify: keyword AMBER + up to 5 zip codes (e.g., AMBER 12345). To Cancel: keyword STOP. More info: www.wirelessamberalerts.org"
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14 (17,032 Views)
Tutor

Re: Amber Alerts not able to be turned off

Message 5 of 14 (17,004 Views)
ACE - Professor

Re: Amber Alerts not able to be turned off

[ Edited ]

Are you seeing the NEW Wireless Emergency Alert, and not the SMS Amber Alert? If so, you need to Opt Out in a different way.

 

This page is from VZ but should be the same for any Windows Phone that supports the new system (like yours)

 

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=67903

 

(You can also get to this setting via

 

Settings -> Applications -> Messaging

Choose "Emergency Alerts" button at the bottom. Toggle AMBER Alerts to off.)

 

Note that by law, if your device supports the new Wireless Emergency Alert system, it has to ship with it fully enabled.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14 (16,986 Views)
Tutor

Re: Amber Alerts not able to be turned off

Yes, these are exactly what I am seeing.

 

Unfortunately the problem here is EXACTLY what you have pasted.  On a verizon or sprint HTC 8x the "Emergency Alerts" button is available.  On my AT&T device this button simply does not exist.

 

Again, for whatever reason AT&T and/or HTC have decided to remove this functionality.

Message 7 of 14 (16,968 Views)
ACE - Professor

Re: Amber Alerts not able to be turned off

[ Edited ]

MaynardK wrote:

Yes, these are exactly what I am seeing.

 

Unfortunately the problem here is EXACTLY what you have pasted.  On a verizon or sprint HTC 8x the "Emergency Alerts" button is available.  On my AT&T device this button simply does not exist.

 

Again, for whatever reason AT&T and/or HTC have decided to remove this functionality.


What version of the OS on HTC 8X are you running?

 

Settings->About->More Info->OS Version

 

Edit: and I apologise ahead of time if this seems obvious, but did you check to see if the button is there but you just need to swipe up to scroll it into view?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 14 (16,960 Views)
Tutor

Re: Amber Alerts not able to be turned off


johninsj wrote:

MaynardK wrote:

Yes, these are exactly what I am seeing.

 

Unfortunately the problem here is EXACTLY what you have pasted.  On a verizon or sprint HTC 8x the "Emergency Alerts" button is available.  On my AT&T device this button simply does not exist.

 

Again, for whatever reason AT&T and/or HTC have decided to remove this functionality.


What version of the OS on HTC 8X are you running?

 

Settings->About->More Info->OS Version

 

Edit: and I apologise ahead of time if this seems obvious, but did you check to see if the button is there but you just need to swipe up to scroll it into view?

 

 


 

No apologies necessary.  In all honesty I hope it turns out to be user error, but so far I don't think so.  Anyway, 

 

1.) OS version: 8.0.10211.204

2.) Under 'Settings' -> 'Applications' -> 'messaging'    I have the following items:

  • Text message backup - On/Off Toggle
  • Use Facebook Chat - On/Off Toggle
  • Group text - On/Off Toggle
  • Automatically download MMS - On/Off Toggle
  • SMS center number - Textbox
  • add mms apn - Button

(There are no other controls on this page, double checked.)

 

 

 

Message 9 of 14 (16,948 Views)
ACE - Professor

Re: Amber Alerts not able to be turned off

And you've checked for updates under Settings -> Phone Update... if so, then yeah, this is oddly not enabled as an option for AT&T.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14 (16,928 Views)
Contributor

Re: Amber Alerts not able to be turned off

My iPhone5 also does not have a button in Settings->messages. It's an AT&T thing.

 

The bigger problem I've got with the service is that although I don't mind Amber alerts for my area, my wife and I are getting ones sent out for California... despite us being in Washington. That's annoying as all get out.

Message 11 of 14 (15,171 Views)
ACE - Professor

Re: Amber Alerts not able to be turned off


mich9738 wrote:

My iPhone5 also does not have a button in Settings->messages. It's an AT&T thing.

 

The bigger problem I've got with the service is that although I don't mind Amber alerts for my area, my wife and I are getting ones sent out for California... despite us being in Washington. That's annoying as all get out.


Yes it does. You need to update to the latest version of iOS if they are NOT on your iPhone.

 

Settings->Notifications

 

Scroll all the way down.

 

Turn off both...

 

I know, because it's on the 4s - I just turned off my wife's amber alerts Smiley Happy

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14 (15,139 Views)
Contributor

Re: Amber Alerts not able to be turned off

On the Windows phone- Click the text message tile on the homepage. Under MESSAGING page click on the lower right corner three dots... which will bring up menu. Click on settings. Scroll down to the bottom of the page that opens to the emergency alerts button. Click emergency alerts and amber alerts will open. Turn off Amber Alerts. Return to homepage and that's it.
Message 13 of 14 (3,569 Views)
Explorer

Re: Amber Alerts not able to be turned off

In response to your issue at leat from my point of view

I have a Nokia Lumia 920 and I have the option to turn off wirless amber alerts or even turn them on so it could be something that is not what at&t did but htc because i know the nokia lumias with winodws phone 8 or higher have that setting to turn off or on

Message 14 of 14 (3,561 Views)
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