Troubleshoot your device issues
ljwwin's profile

Contributor

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2 Messages

Wednesday, January 6th, 2016 12:04 AM

950 XL - Device Locked and will not restart

My device 950 XL, has a message:

 

 "This device has been locked for security reasons.  Connect your device to a power source for at least two hours, and then restart it to try again"

 

I keep entering my secuirty code and I keep getting the above message.  My phone is charged a 100%.  I have retarted it several times.  What should I do next?

Tutor

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10 Messages

8 years ago

I did call at&t, but they stayed on the line and we went to the Microsoft website, to lock the phone and creating another password remotely with a six digits instead of four.

ACE - Sage

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116.6K Messages

8 years ago

I hope you followed directions....

 

ACE - Expert

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23.9K Messages

8 years ago

@ljwwin

 

since ATT did not sell you the phone you need to call microsoft.  Its a unlocked phone so ATT will only help with network issues.

Contributor

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2 Messages

8 years ago

I did call at&t, but they stayed on the line and we went to the Microsoft website, to lock the phone and creating another password remotely with a six digits instead of four.

ACE - Sage

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116.6K Messages

8 years ago

.....and?

 

 

Contributor

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1 Message

8 years ago

I just figured it out. If your phone is giving you this error. Lock your phone and create the 6 digit code. Once locked you will be able to sign in with the 6 digit code and unlock your phone.

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