Windows Phone Unlocking Questions and Discussion (All Models)

How can I get my Windows Phone unlocked?

How long does this process take?

What are the requirements?

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

Thank you,

Dmitriy

Rethink Possible

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Responses

daepoh

Contributor

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2 Messages

8 years ago

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1 Attachment

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comunity526

Contributor

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1 Message

8 years ago

i have 1 order in process 12/05/2016 , not unlock code, i help is urgent.

IMEI Number*****

Request Date/Time05-12-2016 23:17:39 PM

Request Number[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Current StatusIn Progress

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h3rmit

Contributor

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1 Message

8 years ago

Hello, I recently Bought two Lumia 640s and requested an unlock code two days ago, but it's getting late and I really need to start using these phones. What do I do? When I go to "check unlock status" page it says that request with that IME number doesn't exist, but I did request it and even confirmed via email... is it just me or does this happen a lot? I mean it should require two days to get the code but it has not arrived, is it a common thing?

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ATTMobilityCare

Community Support

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15.2K Messages

8 years ago

Hi @comunity526

Thank you for contacting AT&T through Community Forums! We apologize for that inconvenience the unlock code issue can be causing you! This is definitely not what we want our customers going through. We would like to have the opportunity to look into this unlock request for you.

Please send us a private message with your full name and phone number along with the IMEI number of the phone you requested for unlock and the unlock request number. We can look into this matter further for you and have it resolved as soon as possible.

We look forward to hearing from you at your earliest convenience.

Tim, Community Specialist

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ATTMobilityCare

Community Support

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15.2K Messages

8 years ago

Hi @h3rmit!

Thank you for contacting AT&T through Community Forums! We apologize for the inconvenience the unlock code issue can be causing you! This is definitely not what we want our customers experiencing. We would like to have the opportunity to look into these unlock requests for you.

Please send us a private message with your full name and phone number along with the IMEI numbers of the devices you requested for unlock and the unlock request numbers for each. We can look into this matter further for you and have it resolved as soon as possible.

We look forward to hearing from you at your earliest convenience.

Kevin, AT&T Community Specialist

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Kunlebrown

Contributor

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1 Message

8 years ago

Bought a Nokia 635 AT&T from eBay and still on contract and the unlock is not possible or else is out of contract pls I need help .seller don't know anything about the phone

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patermagnus

Contributor

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2 Messages

8 years ago

Hi,

After the aproval of my unlocking request for Lumia 640 on the site of AT&T I waited 15 days, but did not get the code. What can be done about it?

Thank your for your help.

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papayaga

Contributor

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3 Messages

8 years ago

Dear Tim,

I already have sent several private messages, contacted the custumer service, opened a case (***) and still no effect.

Instead of the codes, I got an e-mail about the sim cards for iPads.

There must have been some kind of a mixup.

I still have the hope, that I'd get the unlock codes any time soon.

Thanks

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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Hector2018

Contributor

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1 Message

8 years ago

I am trying to unlock an AT&T Lumia 640, unfortunatly thr IMEI is not on AT&T network, the phone was never used on AT&T, any ideas on how to unlock it?

Thanks in advance for your responce.

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ATTMobilityCare

Community Support

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15.2K Messages

8 years ago

Hello @Hector2018,

Thank you for contacting the AT&T Community Forums! I can help you with this device unlock request!

Typically all unlocks are submitted through our Device Unlock portal. Since you’re getting an error code we’ll be more than happy to review your account and discuss any and all possible alternatives available with you.

Please send us a private message by clicking here, include your full name, a good contact number, an email where we can reach you at, and the request number for your latest request provided by the website.

We look forward to hearing from you!

Kevin, AT&T Community Specialist

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AT&T Community Forums

ATTDmitriyCM