Pure g-mail email problem


Pure g-mail email problem

I setup my g-mail email account on my Pure. I can send/receive my email without issues, but for unknown reasons my emails delete on its own without me doing anything! I mean a whole days worth of email just like that. It may not be email from the same day, but the day prior or something. Is there a option to prevent this from happening all the time or is this a known issue with this phone?

  • Business
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Re: Pure g-mail email problem

This could be an issue with the preferences for your email account.  With the HTC Pure, you have the option to download messages from a certain timeframe (today’s messages, from the past 3 days, etc.) or download all messages.


You can find instructions on how to change this option by going to www.wireless.att.com/answer-center or by following this link:



While following these instructions, ensure to select the “Automatic Send/Receive” option that best fits your preference and then select “Download messages”.  You will have the below options to choose from:


  • Today’s messages
  • From the past 3 days
  • From the past 5 days
  • From the past 7 days
  • From the past 30 days
  • All messages


If you are still having trouble with your email please feel free to reach out to our online business support team at www.att.com/biztech. Select your device type and look for the “Chat Now” link on the following screen.

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