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Problem with call forwarding on the nokia lumia 830

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Problem with call forwarding on the nokia lumia 830

Nokia 830 phone settings displays "We're having trouble getting your call forwarding info right now.  Check back in a little while." and does not display the call forwarding on/off button although sometimes it is there for a very brief instant on entering the phone settings menu then disappears faster than it can be selected and displays the above quoted messaging in its place.  Recommended troubleshooting step of power cycling the unit has no effect on this issue and the software/firmware currently installed is confirmed to be the latest.  Any idea what can be done to correct this?  Could not locate this specific issue in any carrier or manufacturer resource or forum. 

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Community Support

Re: Problem with call forwarding on the nokia lumia 830

 

Hello cd4862,

 

Thank you for reaching out on our Business Community. I will be glad to help with your call forwarding issue.

 

Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

 

Please include the following information.

 

Full Name:

Preferred Contact #:

Preferred Time to be contacted (include time zone):

Email Address:

 

 

Thank you,

Lisa AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Employee

Re: Problem with call forwarding on the nokia lumia 830

I have this problem too; who can I work with to get this issue resolved.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4
Community Support

Re: Problem with call forwarding on the nokia lumia 830

Hi @bigbobttu,

 

I will be happy to assist you. Please send me a private message by clicking the link below and include the following information:

 

Account Name:

Contact Name:

Contact Number:

Account Number:

Email:

 

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

 

Thank you,

Muriel

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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