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Welcome to AT&T!
Helpful hints for new AT&T customers.

Let us help you get started with AT&T!

So, you’ve joined AT&T and you’re ready to take advantage of the best Mobility, Phone, Internet, TV and Streaming services – that’s awesome! We can help with anything you might need to begin enjoying all AT&T has to offer.

The support on this page will help you create your new AT&T Access ID, protect your new devices, check your appointments, track your orders, understand your first bill and more!

Latest messages about Welcome to AT&T

Id and password not working

I have an install for internet scheduled for tomorrow. My access ID and/or password is not working and I cannot sign into my accou...
by Shanna7551 on Dec 3, 2018 8:16 PM
1 1 Reply 410 Views

Access id locked

I would have tk change password everytime k try log on and when i change it and try log on ut would say not correct and would get ...
by Hnguyen209 on Nov 13, 2018 10:48 PM
1 1 Reply 537 Views

*** *** **** Help Request

Hi im brianna M new to at&t i was told from when the tech came out whom installed the internet connection that someone would conta...
by Annaanna25 on Nov 9, 2018 3:28 PM
1 1 Reply 260 Views

Gateway modem not compatible

I just had new service put in and have internet 25/5 and an Artist nvg589 gateway modem. I would like to get an att wifi extender ...
by MichaelAnthony on Nov 8, 2018 1:13 PM
2 2 Replies 311 Views

Vios service

Please tell me how much longer is it going to be before certain parts of Corinth Texas can get Vios and AT&T internet . This has b...
by corinthvillas on Nov 7, 2018 3:07 PM
2 2 Replies 281 Views

Transfer internet

How do i transfer my wifi if I moved to New location my bill is up to date
by Crystal3 on Oct 29, 2018 7:34 PM
1 1 Reply 347 Views

No one showed up to my house to put in my DirceTV

I had an appointment on 10/26/18 for my DirecTV installation and no had came to my house I didn't even get a phone call.
by Nene69 on Oct 26, 2018 7:32 PM
2 2 Replies 358 Views

PREpaid subscription cancellation

I’m outside USA now, I need to cancel the prepaid subscription online without using the purchased AT&T line & device used. I Can’t...
by Abbassim on Oct 16, 2018 2:52 AM
1 1 Reply 407 Views

Smart Home plugs & Fire TV Stick

Just upgraded to Internet 45 to get better speed, but now our Smart Home Plugs and Fire TV Stick Remote no longer work. have tried...
by dmc4153 on Sep 30, 2018 12:05 PM
1 1 Reply 635 Views

The new customer is very disappointed with the ATT installation service.

I moved to a new address and applied for a 1000M internet service on September 11. But until today, I have not installed successfu...
by hjylbhjylb on Sep 14, 2018 3:48 PM
1 1 Reply 657 Views

New Customer and Already Disappointed

I just switched from Spectrum to AT&T, signing up for Internet 300 service. Because of scheduling conflicts on my end and AT&T ava...
by The_Lex on Sep 10, 2018 7:58 AM
3 3 Replies 976 Views


I live in the US and have the $65 unlimited plan. Why can't I use the hotspot anymore. I was using it up until last week when I ra...
by Clennox3 on Aug 24, 2018 9:04 AM
1 1 Reply 1158 Views

Confirmed installation nobody showed

So I am wondering why we had a scheduled install date for 8/22. Got the conformation call the night before (on the wrong phone num...
by Mfeucht on Aug 23, 2018 10:46 AM
0 0 Replies 555 Views

Mobile to mobile

Hi I live in Oregon usa and I have a prepaid $50 a month plan. I called customer severice yesterday to fix this problem but now it...
by Shawnamclean on Aug 22, 2018 6:47 AM
4 4 Replies 1083 Views

My choices for WiFi to save from using our moble share dada

I have a att zit WiFi hot spot because we can’t get internet at my house but by using this hot spot I can’t use any of my Alexa pr...
by trswelty62 on Aug 17, 2018 10:23 AM
1 1 Reply 681 Views
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