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Welcome to AT&T!
Helpful hints for new AT&T customers.

Let us help you get started with AT&T!

So, you’ve joined AT&T and you’re ready to take advantage of the best Mobility, Phone, Internet, TV and Streaming services – that’s awesome! We can help with anything you might need to begin enjoying all AT&T has to offer.

The support on this page will help you create your new AT&T Access ID, protect your new devices, check your appointments, track your orders, understand your first bill and more!

Latest messages about Welcome to AT&T

Access id locked

I would have tk change password everytime k try log on and when i change it and try log on ut would say not correct and would get ...
by Hnguyen209 on Nov 13, 2018 10:48 PM
0 0 Replies 48 Views
48 Views

*** *** **** Help Request

Hi im brianna M new to at&t i was told from when the tech came out whom installed the internet connection that someone would conta...
by Annaanna25 on Nov 9, 2018 3:28 PM
1 1 Reply 114 Views
114 Views

Gateway modem not compatible

I just had new service put in and have internet 25/5 and an Artist nvg589 gateway modem. I would like to get an att wifi extender ...
by MichaelAnthony on Nov 8, 2018 1:13 PM
2 2 Replies 133 Views
133 Views

Vios service

Please tell me how much longer is it going to be before certain parts of Corinth Texas can get Vios and AT&T internet . This has b...
by corinthvillas on Nov 7, 2018 3:07 PM
2 2 Replies 136 Views
136 Views

Transfer internet

How do i transfer my wifi if I moved to New location my bill is up to date
by Crystal3 on Oct 29, 2018 7:34 PM
1 1 Reply 234 Views
234 Views

No one showed up to my house to put in my DirceTV

I had an appointment on 10/26/18 for my DirecTV installation and no had came to my house I didn't even get a phone call.
by Nene69 on Oct 26, 2018 7:32 PM
2 2 Replies 235 Views
235 Views

PREpaid subscription cancellation

I’m outside USA now, I need to cancel the prepaid subscription online without using the purchased AT&T line & device used. I Can’t...
by Abbassim on Oct 16, 2018 2:52 AM
1 1 Reply 318 Views
318 Views

Smart Home plugs & Fire TV Stick

Just upgraded to Internet 45 to get better speed, but now our Smart Home Plugs and Fire TV Stick Remote no longer work. have tried...
by dmc4153 on Sep 30, 2018 12:05 PM
1 1 Reply 450 Views
450 Views

The new customer is very disappointed with the ATT installation service.

I moved to a new address and applied for a 1000M internet service on September 11. But until today, I have not installed successfu...
by hjylbhjylb on Sep 14, 2018 3:48 PM
1 1 Reply 515 Views
515 Views

New Customer and Already Disappointed

I just switched from Spectrum to AT&T, signing up for Internet 300 service. Because of scheduling conflicts on my end and AT&T ava...
by The_Lex on Sep 10, 2018 7:58 AM
3 3 Replies 803 Views
803 Views

Hotspot/tethering

I live in the US and have the $65 unlimited plan. Why can't I use the hotspot anymore. I was using it up until last week when I ra...
by Clennox3 on Aug 24, 2018 9:04 AM
1 1 Reply 906 Views
906 Views

Confirmed installation nobody showed

So I am wondering why we had a scheduled install date for 8/22. Got the conformation call the night before (on the wrong phone num...
by Mfeucht on Aug 23, 2018 10:46 AM
0 0 Replies 461 Views
461 Views

Mobile to mobile

Hi I live in Oregon usa and I have a prepaid $50 a month plan. I called customer severice yesterday to fix this problem but now it...
by Shawnamclean on Aug 22, 2018 6:47 AM
4 4 Replies 792 Views
792 Views

My choices for WiFi to save from using our moble share dada

I have a att zit WiFi hot spot because we can’t get internet at my house but by using this hot spot I can’t use any of my Alexa pr...
by trswelty62 on Aug 17, 2018 10:23 AM
1 1 Reply 575 Views
575 Views

Self-install on Internet Basic 5 with landline phone line

Does the self-install option for Internet Basic 5 work with a landline phone line? Or do you need a full install ($99) if you have...
by research_1000 on Aug 15, 2018 9:08 PM
5 5 Replies 983 Views
983 Views
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