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Welcome to AT&T!
Helpful hints for new AT&T customers.

Let us help you get started with AT&T!

So, you’ve joined AT&T and you’re ready to take advantage of the best Mobility, Phone, Internet, TV and Streaming services – that’s awesome! We can help with anything you might need to begin enjoying all AT&T has to offer.

The support on this page will help you create your new AT&T Access ID, protect your new devices, check your appointments, track your orders, understand your first bill and more!

Latest messages about Welcome to AT&T

The new customer is very disappointed with the ATT installation service.

I moved to a new address and applied for a 1000M internet service on September 11. But until today, I have not installed successfu...
by hjylbhjylb on Sep 14, 2018 3:48 PM
1 1 Reply 91 Views

New Customer and Already Disappointed

I just switched from Spectrum to AT&T, signing up for Internet 300 service. Because of scheduling conflicts on my end and AT&T ava...
by The_Lex on Sep 10, 2018 7:58 AM
3 3 Replies 154 Views


I live in the US and have the $65 unlimited plan. Why can't I use the hotspot anymore. I was using it up until last week when I ra...
by Clennox3 on Aug 24, 2018 9:04 AM
1 1 Reply 340 Views

Confirmed installation nobody showed

So I am wondering why we had a scheduled install date for 8/22. Got the conformation call the night before (on the wrong phone num...
by Mfeucht on Aug 23, 2018 10:46 AM
0 0 Replies 127 Views

Mobile to mobile

Hi I live in Oregon usa and I have a prepaid $50 a month plan. I called customer severice yesterday to fix this problem but now it...
by Shawnamclean on Aug 22, 2018 6:47 AM
4 4 Replies 257 Views

My choices for WiFi to save from using our moble share dada

I have a att zit WiFi hot spot because we can’t get internet at my house but by using this hot spot I can’t use any of my Alexa pr...
by trswelty62 on Aug 17, 2018 10:23 AM
1 1 Reply 178 Views

Self-install on Internet Basic 5 with landline phone line

Does the self-install option for Internet Basic 5 work with a landline phone line? Or do you need a full install ($99) if you have...
by research_1000 on Aug 15, 2018 9:08 PM
5 5 Replies 405 Views

I need temporary password sent to another number

I have prepaid account & trying to set up information through my other phone
by EricCindy18 on Aug 14, 2018 11:51 PM
2 2 Replies 211 Views

Service Blocking

I had an At&T account and I had a Samsung Galaxy Note 4. This phone was recently stolen & I was curious if there was anything I co...
by stoeckeld on Aug 8, 2018 4:23 AM
2 2 Replies 275 Views


I wanted to know how can i charge my att account with Google game purchases
by Mrwiggins on Aug 2, 2018 3:59 AM
1 1 Reply 422 Views

Direct tv package change

Why was our direct tv package changed to a much higher one. It’s all sports we don’t watch sports also the free for 3 month premiu...
by Dardar59 on Aug 1, 2018 11:50 PM
8 8 Replies 674 Views

I need internet hooked up. I have all of the hardware because my service just got disconnected.

So my service just got disconnected a few weeks ago because I didn't pay my bill so I paid it and expected them to be able to flip...
by wrenchtosser on Jul 30, 2018 2:47 PM
1 1 Reply 279 Views
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