03-21-2016 2:45 PM
Solved by: Go to Solution.
03-22-2016 9:53 PM
03-31-2016 10:03 AM
I have the same issues with a Samsung S7 Edge. AT&T could not figure it out. We finally came to the conclusion that a software update is needed. Not sure if the update has to come from Samsung, AT&T, or both. I cannot find any explanations out there yet. I'm feeling a little bit ignored.
On the positive side, if you use the call forwarding feature in the Gear app, it works great. The only differences I found so far are: (1) the phone has to be turned on and on WiFi or data, and (2) your caller needs to be patient and wait for your phone to ring through and forward to your watch.
12-07-2016 7:51 AM
I have a similar problem; my ex husband purchased a new Samsung tablet and his ID is my phone number and now he is receiving my phone calls and my text. I called AT&T and they can't figure it out, they keep transferring to different departments. I don't understand how AT&T is allowing my phone calls and texts to be received by someone I didn't authorized to received them. He has called numerous of time to get it fix too, but AT&T does not care. This is very stressful, and I don't know what do? Please help me.
12-22-2017 12:03 PM
Given that it's been over a year, I'm guessing you figured it out, texas7545, but for anyone else encountering issues, make sure you have an AT&T Access ID for your phone number. If you just sign in to the main account, it will automatically sync to it.