Contributor
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2 Messages
Samsung Galaxy S9 and Samsung Gear Watch - Numbersync not working
Hello! I have spent almost 10 hours on the phone and in stores with 5 different AT&T reps and 2 different Samsung reps just trying to numbersync my new Samsung Gear watch with my Samsung Galaxy S9 phone. The ENTIRE REASON we purchased this watch was for the LTE capability, and AT&T was happy to add the line of service to my family plan, but after unsuccessful attempts to numbersync, I was told that because I purchased these items from Samsung and Best Buy, there is NO WAY that AT&T can sync them for service.
I called Samsung directly to complain that they are selling a product without the proper information on how to use them, and Samsung is telling me that this is FALSE and there is no reason the AT&T Numbersync shouldn't work. PLEASE HELP! This is so frustrating... over $1,000 in products later and and AT&T can't sync them? I don't believe it...
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @KimberleyKBB!
We're sorry to hear that you are having trouble connecting your device wearable with your cellphone. Allow us to be of help!
Do you currently have a Postpaid or Prepaid service with AT&T? Is the wearable you currently have is compatible with the number sync feature? Did you receive an error message when trying to connect both devices with the number sync feature?
Fill us in more details so we can look into this for you.
We look forward to your response.
Dwight, AT&T Community Specialist
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KimberleyKBB
Contributor
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2 Messages
5 years ago
I'm a current AT&T family plan customer. We pre pay each month for service on 3 phones and an iPad. We added the watch but removed it after I was told the story above (that it will never work).
The watch is the most recent Samsung gear watch with LTE capability and does have the ability to numbersync but when I try to numbersync with my phone (my phone was unlocked but currently on the AT&T network) we get the error as follows from AT&Ts numbersync landing page:
"Oh darn! We cant enable number syncing on this phone. Want to find out more? Call us at 800.331.0500 so we can help.
(MSSITWINREL12)."
I was told by an AT&T technical supervisor that because I did not purchase an AT&T specific phone and an AT&T specific watch it will never work, even the both devices are unlocked and separately work on the AT&T network the LTE service on my watch will never sync with my phone and I'm stuck as nothing can be returned or exchanged with Samsung or Best Buy.
Please help....
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ATTHelp
Community Support
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231.5K Messages
5 years ago
I do understand how frustrating of a situation it is @KimberleyKBB.
For the NumberSync feature to work, it does require an AT&T branded device as well as postpaid service. This does mean that the device would have to be purchased either from AT&T or already locked to AT&T's network. This is the same case for other features, such as Wi-Fi Calling, with some exception.
There is a great thread regarding NumberSync where you may be able to find some further assistance, as there are possible workarounds however they are very technically inclined.
For further details regarding NumberSync, you can also check out the NumberSync Information Page or reply here if you do have any additional questions.
Trace, AT&T Community Specialist
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LukaCage
Contributor
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1 Message
4 years ago
Deleted
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Andy0811
New Member
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5 Messages
4 years ago
9.11.20 and I seem to have found a fix, for my watch. I have a newly purchased Galaxy Watch 3 that I got from Samsung Directly. And like most of you,, it has been a nightmare to numbersync. But tried this and it worked. Turn off Bluetooth from both phone and watch. Turn on WIFI on the watch and make sure it’s connected to WiFi. Now, on your phone, go to the APP or site where you can “manage numbersync” Log in and get to the page where you have to enter the code. Now back to the watch, go to settings, connections, numbersync and start the process. This is where I would get the “numbersync not available” but this time it worked, quickly enter the code on your phone and voila, it should work.
So now my account has my watch correctly on numbersync. What I noticed was this. Making a call from my watch indeed showed my phone number, however for whatever reason when I send a text, it shows the number designated to the watch. For me....this is not a deal breaker.
Guys, I hope this works for you. This has been an aggravating experience but I am glad I didn’t have to return my watch.
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ddkkr5
New Member
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1 Message
3 years ago
I had NumberSync working for over a year and then it became intermittent and then stopped working. I have a Samsung Watch 46mm and a S8+ phone. I went through the same process and was assured the problem would be resolved within 24hrs by at least 4 techs on at least 4 sperate occasions because it was a back office service provisioning issue and that a Ush ticket was issued to resolve it. In the meantime, I was issue 2 eSIM cards which couldn't link to my mobile plan. The frustration comes from the lack of honesty and commitment each time and stringing me along believing it would be fixed and then having to repeat the whole problem description each time for each tech. I was finally punted over to a first level service 'professional' who did nothing and blamed the device. This was infuriating. After 20 years with AT&T, this level of service frustration and their lack of being able to address this problem with a device and service I paid for has me looking at other service providers.
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