Teacher
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17 Messages
After I numbersync, the phone unsyncs itself.
After syncing the watch with the phone, it automatically unsync itself. Also, if phone is turned off or you're one room away, disconnected. Have had many help from support but nothing worked. Was told several times issue escalated and will receive a call from higher knowledgeable techs but never got the call. So, looking in here for any help.
Accepted Solution
Official Solution
ATTTimCS
Employee
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420 Messages
2 years ago
Hello Community,
Although this is an older thread, we wanted to ensure that you had the most up to date support information in case you have landed here.
Let's make sure both your devices are up-to-date with the latest software version. There are different steps for both iPhone and Android, so confirm that you've set up Numbersync correctly. You may need to remove Numbersync and set it back up if your software was out of date.
Now, attempt some basic troubleshooting by power cycling and rebooting your devices (phone and watch). These tips tend to result in a quick fix.
We also recommend resetting your network settings to refresh your connection if powering the devices off and on does not work. Please note, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added after the reset. You will not lose data like pictures, videos, or text though.
We also advise to visit the AT&T Wireless Support tool and select Fix my Wireless. From there you will select your device type then navigate back to Fix my Wireless and click Device>Numbersync. Then follow the prompts and answer the questions asked based on your experience to find a personalized solution.
You can find more helpful solutions for Numbersync here in the Forums.
If you require further assistance, please come back and let us know so we can assist further. You can do so by asking a new question, as this thread is quite old.
Thank you for connecting with the AT&T Community!
Jonye, AT&T Community Specialist
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Accepted Solution
formerlyknownas
ACE - Sage
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117K Messages
6 years ago
So I’m back to post 7 and the unanswered but extremely critical question...
You did set up a different user account for your phone line? Im wondering if it’s a problem with your user name and password. Your wife had to have her own user and password to set up number sync.
I had to change my password (as primary user) when the first set up failed to set up number sync.
https://www.att.com/shop/wireless/features/numbersync.html
The only other assumption I can make is one device is defective.
I was really hoping the watch expert would check in @GLIMMERMAN76 help!
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Accepted Solution
GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Yes you need a Myatt account for each line that has numbersync.
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Not enough information
what phone? Make model and is it ATT branded?
what watch? Make model and is it active on the same account?
Are you in an area with ATT HD voice?
Number sync requires the phone be ON, for watch to work, but not in the same location.
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jnkaious
Teacher
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17 Messages
6 years ago
Sorry.
Phone: Samsung note8
Watch: Samsung gear s3 frontier
Both under the same account
You mention cell has to be on and not necessarily in the same area, one.of my issues is five to 10 feet away and it gets disconnected. Also, if Bluetooth is turned off, numbersync is disabled.
Thanks for the reply
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
And it’s an ATT phone? Have you used number sync on another device?
@GLIMMERMAN76 any ideas
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jnkaious
Teacher
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17 Messages
6 years ago
Yes it's an at&t phone. I've also setup one for my wife with no issues. Her watch/wearable is remotely connected to her phone instead of the Bluetooth.
But you give me an idea. Gonna try it on my daughter's cell and see if it works.
Thanks
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jnkaious
Teacher
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17 Messages
6 years ago
So I've added a screen shot of the messages I receive. Now these are generated without me doing anything, i.e. turning on or off the numbersync feature
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
🧐. That’s not right....
You did set up a different user account for your phone line? Im wondering if it’s a problem with your user name and password.
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jnkaious
Teacher
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17 Messages
6 years ago
I am going to try it on another line to see how that goes. And will be back with the results. I appreciate the input and guidance.
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