02-24-2018 12:53 AM
After syncing the watch with the phone, it automatically unsync itself. Also, if phone is turned off or you're one room away, disconnected. Have had many help from support but nothing worked. Was told several times issue escalated and will receive a call from higher knowledgeable techs but never got the call. So, looking in here for any help.
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02-24-2018 4:47 AM
Not enough information
what phone? Make model and is it ATT branded?
what watch? Make model and is it active on the same account?
Are you in an area with ATT HD voice?
Number sync requires the phone be ON, for watch to work, but not in the same location.
02-24-2018 9:53 AM
Phone: Samsung note8
Watch: Samsung gear s3 frontier
Both under the same account
You mention cell has to be on and not necessarily in the same area, one.of my issues is five to 10 feet away and it gets disconnected. Also, if Bluetooth is turned off, numbersync is disabled.
Thanks for the reply
02-24-2018 11:08 AM
And it’s an ATT phone? Have you used number sync on another device?
@GLIMMERMAN76 any ideas
02-24-2018 12:08 PM
Yes it's an at&t phone. I've also setup one for my wife with no issues. Her watch/wearable is remotely connected to her phone instead of the Bluetooth.
But you give me an idea. Gonna try it on my daughter's cell and see if it works.
- edited 03-30-2018 7:31 AM by Taylarie
So I've added a screen shot of the messages I receive. Now these are generated without me doing anything, i.e. turning on or off the numbersync feature
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
02-24-2018 1:11 PM
🧐. That’s not right....
You did set up a different user account for your phone line? Im wondering if it’s a problem with your user name and password.
02-25-2018 1:28 AM
I've attached two pictures showing numbersync in, then turned off. All I did was refresh the screen several times and this is the result. Not sure what else to do, maybe return the watch and just stick to the phone.
02-25-2018 5:34 AM
“Connect this watch to the ATT network to see if your synced”.
Looks to me like while the watch is on your account, it’s not connected to cellular. That makes me suspect the E-sim is not activated. Back to an ATT store if it can’t be resolved over the phone.
It would explain both problems.
- edited 02-25-2018 9:01 AM
The watch is connected. I can make calls and it shows the number assigned to the watch meaning the sync isn't working. As you can see below, after it's synced, immediately it's changes back.
- edited 02-25-2018 8:53 AM
So I’m back to post 7 and the unanswered but extremely critical question...
You did set up a different user account for your phone line? Im wondering if it’s a problem with your user name and password. Your wife had to have her own user and password to set up number sync.
I had to change my password (as primary user) when the first set up failed to set up number sync.
The only other assumption I can make is one device is defective.
I was really hoping the watch expert would check in @GLIMMERMAN76 help!
02-25-2018 9:09 AM
YES. Each line using number sync has to create an user name and password to get it working.
But my scope of knowledge ends at number sync for tablets. I don’t have a watch.
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