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jab1997's profile

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Tuesday, February 21st, 2017 10:01 PM

Numbersync on Nexus 6p

The AT&T representative yesterday told me that AT&T doesn't support HD Voice on a Nexus 6p although I remember that option on Verizon, is there back end way around to enable it on there so that I can actually connect my smart watch to my phone?

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230.7K Messages

7 years ago

Hi there @jab1997!

 

Thank you for joining us in the Community Forums! The Numbersync feature for a watch and smartphone connection is certainly a great tool to take advantage of!

 

Our representative was correct in informing you of a non AT&T phone not being capable of supporting HD voice on our network. The phone may have the feature as an option in it’s settings, however for HD voice to work on the AT&T network, the feature must also be able to appear on our side which will not allow for the device you have brought from a different carrier.

 

For any workarounds, the next option you have would be to use the watch and phone through its Bluetooth utilization. To learn more on the connection options for your wearable and smartphone, please click here.

 

I hope this helps to answer your inquiry. Have a great rest of your weekend and take care!

 

Shenoah, AT&T Community Specialist

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