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Numbersync issues with Galaxy Watch

Teacher

Numbersync issues with Galaxy Watch

Every so often i will get a text message saying that i disabled Number sync. I never disable it. It is just turning itself off!!! Is anyone else having problems with this? When i try to turn it back on i says that it is unavailable and i try again and it turns back on. Please help

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Message 1 of 23
Tutor

Re: Numbersync issues with Galaxy Watch

I very much have a similar issue as you. I bought the 42 mm galaxy watch on Friday last week and went through multiple tech support calls and we can not get numbersync to work. I also spoke with a chat support manager that told me he's not really sure why ATT is selling these right now because in their system none of the new galaxy watches are showing as being compatible with numbersync yet. It's not even listed on their compatible device page for numbersync yet. See below

 

https://www.att.com/shop/wireless/features/numbersync.html

 

I saw some other threads where people got it to work by scanning the QR code on the blue esim cards you get from the store but I did that multiple times and it goes through but then when the watch restarts and I try to setup numbersync I either get "SIM not provisioned MM#2"  or I get "Numbersync is unavailable" I called support again and they told me they see the line activated on their network with a phone number but until numbersync is working it will not work. 

 

Message 2 of 23
Teacher

Re: Numbersync issues with Galaxy Watch

I can make calls from my watch and it shows that my number is my phone's number. I used the QR code from the card. It just seems like there is something wrong with numbersync. It just keeps randomly disconnecting and when i connect again it tries to sync all those messages from my phone which is killing my battery

Message 3 of 23
ACE - Expert

Re: Numbersync issues with Galaxy Watch


@yoki22 wrote:

I very much have a similar issue as you. I bought the 42 mm galaxy watch on Friday last week and went through multiple tech support calls and we can not get numbersync to work. I also spoke with a chat support manager that told me he's not really sure why ATT is selling these right now because in their system none of the new galaxy watches are showing as being compatible with numbersync yet. It's not even listed on their compatible device page for numbersync yet. See below

 

https://www.att.com/shop/wireless/features/numbersync.html

 

I saw some other threads where people got it to work by scanning the QR code on the blue esim cards you get from the store but I did that multiple times and it goes through but then when the watch restarts and I try to setup numbersync I either get "SIM not provisioned MM#2"  or I get "Numbersync is unavailable" I called support again and they told me they see the line activated on their network with a phone number but until numbersync is working it will not work. 

 


Your not on prepaid are you?

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Message 4 of 23
ACE - Expert

Re: Numbersync issues with Galaxy Watch


@john4573 wrote:

I can make calls from my watch and it shows that my number is my phone's number. I used the QR code from the card. It just seems like there is something wrong with numbersync. It just keeps randomly disconnecting and when i connect again it tries to sync all those messages from my phone which is killing my battery


@john4573

 

Samsung has had that problem with numbersync since the gear 2.  The watch is losing its connection to the network for some reason.  I used a gear s3 till I switched to a iphone and apple watch which does not have the numbersync problem.  Are you in the fringe area when it shuts itself off?

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Message 5 of 23
Tutor

Re: Numbersync issues with Galaxy Watch

Nope. I have a note 8 which I bought from the ATT store and the galaxy watch which was bought from the same store. The day I picked up the watch they weren't able to activate it because of a problem with their system. So I called support and they were able to activate the watch but they told me nubersync wouldn't work until I got the blue card and scanned it in the samsung app. So I did that didn't get any errors but no matter what I do it will not generate the sync code for number sync. It just gives the errors I mentioned previously.

Message 6 of 23
ACE - Expert

Re: Numbersync issues with Galaxy Watch


@yoki22 wrote:

Nope. I have a note 8 which I bought from the ATT store and the galaxy watch which was bought from the same store. The day I picked up the watch they weren't able to activate it because of a problem with their system. So I called support and they were able to activate the watch but they told me nubersync wouldn't work until I got the blue card and scanned it in the samsung app. So I did that didn't get any errors but no matter what I do it will not generate the sync code for number sync. It just gives the errors I mentioned previously.


Sounds like you have a miss matched sim card to me.  The blue card is a sim card and if they activated the esim in the phone they did cause a issue if they did it wrong.

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Message 7 of 23
Tutor

Re: Numbersync issues with Galaxy Watch

Do you mean if they activated the esim in the watch as opposed to the esim number on the card?

Message 8 of 23
Teacher

Re: Numbersync issues with Galaxy Watch

I am not on a prepaid plan. i used the blue card that had the QR code on it to activate but then someone from att had to do it on their end. Wonder if they screwed it up. It hasnt disconnected in a couple hours but i have a feeling that it might. I guess i will just keep an eye on it

Message 9 of 23
Teacher

Re: Numbersync issues with Galaxy Watch

I think the problem may be fixed now. I havent disconnected from numbersync in about 6 hours. Support for this is next to nothing. All they told me is that everything looked good on their end. Hopefully it is really fixed. I hate having to walk around with my phone with me 24/7 since im on call. makes it a lot easier 

Message 10 of 23
Tutor

Re: Numbersync issues with Galaxy Watch

Update: After my 5th attempt with chat support they were finally able to fix my device. Turns out the ICCID (essentially the sim number on the blue card they use for activation) was showing as incorrect and invalid in their system. They told me apparently whenever one of the other support specialists was trying to re-provision the watch they somehow entered the wrong ICCID information. How none of the other support specialists caught this when they were reviewing my account I'll never know but everything is finally working.

Message 11 of 23
ACE - Expert

Re: Numbersync issues with Galaxy Watch


@yoki22 wrote:

Update: After my 5th attempt with chat support they were finally able to fix my device. Turns out the ICCID (essentially the sim number on the blue card they use for activation) was showing as incorrect and invalid in their system. They told me apparently whenever one of the other support specialists was trying to re-provision the watch they somehow entered the wrong ICCID information. How none of the other support specialists caught this when they were reviewing my account I'll never know but everything is finally working.


@yoki22

 

glad you got it sorted it really did sound like they made a boo boo on the setup.  Apple has this process streamlined Samsung and ATT have some work to do.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 23
Teacher

Re: Numbersync issues with Galaxy Watch

Numbersync is fully working now. Haven't disconnected in few days. I reset my watch and reactivated it and it has worked fine since

Message 13 of 23
Contributor

Re: Numbersync issues with Galaxy Watch

I spent about 10 hours over 3 days with tech support trying to resolve the issue. I took it back to the store and spent another 3 hours trying to activate it on 3 brand new watches but not one of them would Numbersync....consistently errors out saying that either NumberSync was not available or that there was a problem with the watch. At that point, I ended up returning the watch and getting my money back. I can't believe AT&T would sell a product that clearly has not been tested enough to sell to the public.

Message 14 of 23
Teacher

Re: Numbersync issues with Galaxy Watch

Reset the watch then activate Numbersync, that solved the problem for me. I had the same issues 

Message 15 of 23
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