Tutor
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6 Messages
Number sync not working
S8 Plus and Gear S3 Frontier. I had to replace my phone, and ever since number sync won't work away from the phone. According to my account number sync is turned on. I've been to an AT&T store and talked to support, and it still doesn't work. This is very frustrating since I am paying for a service that doesn't work.
hovland.t
Teacher
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11 Messages
5 years ago
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acpetey
Tutor
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4 Messages
5 years ago
had the same issue after a week on the phone and on chat i finally had tome to go to the local att store and the girl spotted the problem in ten min.....The unlocked galaxy 8plus is not an original att phone .. its only able to ne number synced if it was an original...EVEN THOUGH IM CURRENLT USING ATT.... brutal....but i have a solution....
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Seriously, it’s addressed in post 15 and 18 etc. both AT&T and Verizon require a branded phone. Now the S8 series is capable of converting in some cases. I bought an AT&T S8 that downloaded Verizon software and now boots with Verizon boot screen. It works perfectly on either carrier. But if you don’t have a death star boot, you cannot use advanced calling features.
From post 15 . . .
“Sorry if this is redundant, https://www.att.com/shop/wireless/features/numbersync.html
please review and see if anything jumps out...
My first questions are ‘is your phone an ATT branded, with Advanced calling enabled?’. If the phone is not HD voice enabled, or you are in a fringe area without HD voice, number sync cannot function. (This may be the problem)”
With very few exceptions, non AT&T android phones are not Volte enabled, and therefore no HD voice, no WiFi calling and no number sync.
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acpetey
Tutor
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4 Messages
5 years ago
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acpetey
Tutor
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4 Messages
5 years ago
I hate asking you trouble you but if it is not a hassle would you mind kindly sending me a link as to how can obtain the instructions to get this software on my phone....eitther way thank u
PT
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Read post 15. Then read post 34. Then read the link in the post.
Then come back and tell me you understand what was written in those 2 posts.
(BTW the solution is have an AT&T phone!!)
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acpetey
Tutor
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4 Messages
5 years ago
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
@acpetey you can’t pay to make it work. Either you have compatible devices and plan, or you don’t.
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Sandman01104
Tutor
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7 Messages
5 years ago
Currently having the same issues, on my second watch it’s giving same results as the first...I get almost all the way with the setup and the watch never gives a code then says numbersync not available.....have been to the store, and hours of phone and chat support with no luck. Any one get this to work? I don’t think numbersync really exists.
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hovland.t
Teacher
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11 Messages
5 years ago
Don't give up my problem lasted, don't get scared 8 months 2/18 to 10/18. The current update about 2 weeks ago created some problems. My situation had to go up to ATT getting a new engineer to work out the kink and I think it was all having to do with my user ID and something kept turning it off numbers sync on ATT's end. The current software update 2 weeks ago took me back to resetting and uninstalling gear app from my phone a few times and starting over again till it all uploaded correctly. Good luck and just keep escalating it with tech support. I am a 62 year old geek lady who didn't give up. Love my frontier gear S3
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