AT&T Community Forums

Number sync not working

I have called At&t numerous times about this issue!! I am not getting a sync code. I have gotten zero results and been promised to receive calls regarding the issue. Tickets have been made and nothing ever comes of it!! I pay too much for my service to still be dealing with this. Not to mention I'm still paying for the watch every month.

I will be canceling my services with at&t at the end of February and going else where!! They want to charge outrageous amounts for service but can't seem fix issues. Nothing has been done to compensate me, they just want their money!! At this point I would never recommend at&t to anyone!!

Responses

ATTHelp

Community Support

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231.4K Messages

5 years ago

Hello @Depp106,

We can definitely assist you with setting up NumberSync for your smart watch. You can Learn how to set up NumberSync for wearables here. If you're still having issues after following the steps at the link that we've provided, you can Learn about resolving syncing issues here. Let us know if this helps.

Sean, AT&T Community Specialist

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Depp106

Tutor

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3 Messages

5 years ago

I've talked with At&t numerous times and no results getting the number sync
code.

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ATTHelp

Community Support

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231.4K Messages

5 years ago

Hello @Depp106

Thanks for posting back.

We want to help complete the NumberSync set up process. We need to take a look at your account so we are sending a private message (PM). Please check your Forums Inbox, and reply to the message from ATTCares so we can get to work.

Kenneth, AT&T Community Specialist

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sycoitalian

New Member

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4 Messages

@ATTHelp Dont you think we all did this already? Do you not think that people already did their research and tried all of this (Edited per community guidelines) your AT&T support teams keeps trying to get customers like us to do? "read the troubleshooting steps, reset the watch, update the software." Its all the same - Ive been to 3 at&t stores and spent hours upon hours with them and nobody knows why which is sad they sell this product and cannot answer this simple question, but god forbid they pick up a phone and call someone with merit in a higher place to get an answer for you. Plain and simple, your support (Edited per community guidelines) and nobody knows why the number sync is not working. So for customers like myself that spent the extra money on a Active2 just to have the service connected to the watch - Ive wasted my money because it plain and simply does not work. I have called support about 10 times not and on the 5th call, that I spent a few hours on doing the same (Edited per community guidelines) steps, was told that they were going to send a ticket up to higher grounds and get back to me within 24-48 hours. That never happened and I had to call 2-4 more times only to be told we arent sure about that ticket, but will have a supervisor call you back today. That never happened. I called yesterday and spoke to someone in the US finally and she saw a request up but could not see the details of it - says she spoke with a supervisor and they advised that there was some sort of issue with numbersync and would call me back yesterday - of course that did not happen (you see the reason your support (Edited per community guidelines)). Im over this - managers, store managers, tech managers, phone support - all of it. I would expect some better level of service from a company of your statute and cant even get the decency of a call back.

(edited)

Like

4 years ago

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Tonyn1966

Tutor

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6 Messages

5 years ago

I have been an ATT customer for many years, and spent thousands upon thousands of dollars with the. My wife and I purchased new Galaxy watches from our local ATT store. Although, ATT's advertisement states "leave you phone behind, and have you smart phone number show up" when call or send message from your watch, that is not at all what happens. ATT has an internal problem with their number sync, and our phone numbers which all our friends and family members are familiar with does not display. IT IS OUR WATCH PHONE NUMBER. As with numerous other posts.....They refuse to do anything, but hold us responsible for the extra lines. [Edited to comply with Guidelines]I will be leaving them very quickly. What a shame

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GLIMMERMAN76

ACE - Expert

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23.9K Messages

5 years ago

@Tonyn1966 wrote:

I have been an ATT customer for many years, and spent thousands upon thousands of dollars with the. My wife and I purchased new Galaxy watches from our local ATT store. Although, ATT's advertisement states "leave you phone behind, and have you smart phone number show up" when call or send message from your watch, that is not at all what happens. ATT has an internal problem with their number sync, and our phone numbers which all our friends and family members are familiar with does not display. IT IS OUR WATCH PHONE NUMBER. As with numerous other posts.....They refuse to do anything, but hold us responsible for the extra lines. What ATT needs is a class action lawsuit! I will be leaving them very quickly. What a shame

Please read your terms of service before you go all class action....

So do you and the wife have separate MYatt logins?

Me and the wife use numbersync every day BUT with Apple watches and never have a problem but we have 2 myATT logins.

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Tonyn1966

Tutor

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6 Messages

5 years ago

Yes, of course we do. I received a phone call from your highest technical department a few weeks ago. They openly admitted that they have an internal issue with numbersync and are working to address the problem. However, as you can see by post on the forms from 2018, this is nothing new.

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Tonyn1966

Tutor

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6 Messages

5 years ago

Yeah, I'm not really considering a class action lawsuit. I finally got in touch with what AT&T calls the Ivory Tower. It is their highest Echelon of tech support. They admitted that they are having an internal issue with numbersync. I called Samsung corporation and they said the products work fine on Verizon and T-Mobile.

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GLIMMERMAN76

ACE - Expert

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23.9K Messages

5 years ago

Don't know I quit using Samsung's watches because of the poor support from Samsung. Apps are lacking.

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sgtduckyboy

Teacher

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15 Messages

5 years ago

Thanks for this info. I to am having issue with number sync.

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Babybibber

Tutor

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4 Messages

5 years ago

I was considering a lawsuit also. They literally sent me a new watch from my insurance and said that would fix the problem. We shouldn't have to spend so much money and have these problems. I say class action lawsuit.

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Depp106

Number sync not working

ATTHelp

Depp106

ATTHelp

sycoitalian

Tonyn1966

GLIMMERMAN76

Tonyn1966

Tonyn1966

GLIMMERMAN76

sgtduckyboy

Babybibber

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