Tutor
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6 Messages
Number sync not working
S8 Plus and Gear S3 Frontier. I had to replace my phone, and ever since number sync won't work away from the phone. According to my account number sync is turned on. I've been to an AT&T store and talked to support, and it still doesn't work. This is very frustrating since I am paying for a service that doesn't work.
formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
Barring defective devices, I have to wonder if you locations might be in a fringe area for HD voice.
Sorry, im out of ideas.
@GLIMMERMAN76?
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Its Samsung plain and simple. I have a apple watch LTE that uses numbersync and IT NEVER HAS THE SAME PROBLEMS that my Samsung watch and phone did. It does have to do with fringe areas but not that much. Its all software and software problems. Numbersync had problems as far back as the gear s2
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hovland.t
Teacher
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11 Messages
6 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
you note 8 is ATT branded? And the watch is to right? Just making sure.
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hovland.t
Teacher
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11 Messages
6 years ago
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Tx-AV8R70
Tutor
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4 Messages
5 years ago
Picked up a brand new S3 Frontier and tried the sync with my S9 Plus. Im in a HD voice area and still no luck. This is ridiculous. Why have product that is supposed to make life easy yet not work? Tech opened a ticket and I'm supposed to hear back.
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2ofusatScmpnd
Tutor
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5 Messages
5 years ago
Basicslly the same problem ~ number sync will no longer connect. Even though I have the same 2 devices (S8+ and Galaxy E Tab), same number, same service, same everything that USED to connect without any problem! Now I get all the way through the sign in process (including the extra stupid step where I have to go through an SMS confirmation EVERY SINGLE TIME) only to end up in an endless loop of "signing in" that just goes on and on until I finally just cancel it ~ it's infuriating that it used to work just fine, and now won't work at all!
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hovland.t
Teacher
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11 Messages
5 years ago
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Tx-AV8R70
Tutor
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4 Messages
5 years ago
I was finally able to resolve the issue by my self. It had to do with the user id access used to setup number sync. You need to create a separate user id for the wearable 4G line. This is then merged with the primary ATT account. Then setup number sync by using the sign in id and pass for the wearable NOT the primary account. It finally synced.
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hcampbell79
Contributor
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1 Message
5 years ago
I have the note 9 and just got my gear s3 frontier with the same number sync issue. "Expert tech support" was a big joke and he thought changing the user id would correct the situation. After an hour of him going through the same steps and no results I told I'm through with "support" or rather lack there of....
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