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Number sync not working

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Number sync not working

S8 Plus and Gear S3 Frontier. I had to replace my phone, and ever since number sync won't work away from the phone. According to my account number sync is turned on. I've been to an AT&T store and talked to support, and it still doesn't work. This is very frustrating since I am paying for a service that doesn't work. 

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Message 1 of 41
Administrator

Re: Number sync not working

Hello @Bchbll,


I understand the desire to have these two device connected.  They work as an awesome duo!  We do have some great resources to help you with this.


I’m glad to hear you have attempted the resetting of the watch.  This is generally one of the primary steps which need to take place prior to setting up NumberSync again.  Here is an overview for NumberSync and wearables and please review this article for setting it up. This will describe the feature and this link will help resolve NumberSync issues.


If you still need further assistance, please don’t hesitate to contact us back.  Have a great day!


Adam, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 41
Tutor

Re: Number sync not working

Your idea of support is a joke. Do you even read the messages I send?

Message 3 of 41
Administrator

Re: Re: Number sync not working

Hello @Bchbll,


I appreciate you responding back.  I do want to reassure you, your message has been read, and we can work with you in order to get this resolved.  It does sound like there is something going on during the initial set up process or something within the provisioning of the account which allows these two devices to communicate properly.  We can look into both options. 


Due to the nature of your situation, I will be sending you a Private Message to gather further details.  Please look for this message in your Forum’s inbox. 


Thanks!


Adam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 41
Contributor

Re: Re: Number sync not working

I also tried resetting the watch and it worked for a couple of hours than stopped working again. I can't make calls from my watch when away from my phone like I should be able to. I get an alert like "the number you are trying to call cannot be called from this line". It's like it can't hold onto the sim card. 

Message 5 of 41
Employee

Re: Re: Number sync not working

Att numbersyb will not work for me, ats has me exchange device after trouble shooting, new device wouldn't sync, store called samsung for support because watch will not give code, samsung says it a service issue, after 3 hours in the store 2 hours on the phone and countless hours researching the web I was told to give it a couple of days and return the device if I didnt want it. I am an att employee and this is the best solution they could give me. There is not dedicated support for numbersync ats and customer service has no idea what to do.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 41
Contributor

Re: Re: Number sync not working

The same problem for me. Spent many hours with customer service and no fix. This is a waste of my money paying for something that doesn't work 

Message 7 of 41
Contributor

Re: Re: Number sync not working

I am currently having the same problem. I am using a S8 Plus and a Gear S2 it will say its sync with my phone on the website and than it will say NumberSync is not available and it will be disabled just a few moments later. It was working fine when i first bought the Gear and now i can't seem to get it to work and I am paying for a service that doesn't even work. I also tried resetting it to factory settings yesterday and still getting the same notification. Come on At&t any help will be appreciated.

Message 8 of 41
Contributor

Re: Re: Number sync not working

I just got a new tablet. I have spent the better part of 2 day on the phone and in the store trying to set up my phone sync.   No one seems to know why I am in a loop requesting my E911 numbe, which will not let me save.   After 2hours on the phone with attitude tech the report came back on the phone and and told me it should be fixed in 24 hours and she would call me the following Monday.   I have gained  no ground as of Saturday night.   Don't have any clue what to do next. 

 

Message 9 of 41
Tutor

Re: Re: Number sync not working

I feel your pain, I have given up....and AT$T couldn't care less.
Message 10 of 41
Teacher

Re: Re: Number sync not working

My gear s 3 and my note 5 now a note 8 haven't connected since mid February 2018.  Samsung repaired watch 3 times and gave me a new one in July, still no joy.  Numbers Synn will be disabled, the service is currently unavailable, bla bla bla, over and over.  Att did another ticket today, after the first tech told me it was a Samsung issue, really.  Samsung said to send the watch in for repairs, AGAIN.  I love my cell service, but this Numbers Sync issue is a pain and I literally have wasted too much time, resetting, uninstalling, factory reset, dumping caches and data.  I am a freaking specialist now on how it doesn't work.  It's unfortunate I can't walk in to a attached store and have a specialist tech work on it and SLOVE the issue 

Tired of waiting on specialist tech to call me back within 3-5 days.  

 

Message 11 of 41
ACE - Sage

Re: Re: Number sync not working

Have you tried changing the password associated with your user ID?

a hack in Early 2018  caused ATT to set up new security.   Kicked everyone off number sync and required sign in again.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 41
Teacher

Re: Re: Number sync not working

Yes, login changed, even number of watch, synced it daughter's phone and same thing happened.  Did a dump of watch logs and sent it in too.   
Message 13 of 41
Teacher

Re: Re: Number sync not working

Additional info no one can explain, when Numbers Sync is on, in Galaxy Wearble App in Manage Notifications,the parts for messages, incoming calls are grayed out.   All others are colorful & can be turned off and on. The main ones needed can't be turned off or on.  With only bluetooth it connects and numbers sync turned off and they are on, but standalone attached, NOTHING, turn numbers sync on, less than two minutes it disconnects.  Numbers sync will be disabled, the service is currently unavailable.   The phone says you have turned numbers sync off.  I didn't turn it off.  
Message 14 of 41
ACE - Sage

Re: Re: Number sync not working

Sorry if this is redundant,    https://www.att.com/shop/wireless/features/numbersync.html

please review and see if anything jumps out...

My first questions are ‘is your phone an ATT branded, with Advanced calling enabled?’.  If the phone is not HD voice enabled, or you are in a fringe area without HD voice, number sync cannot function.  (This may be the problem)

Next is about the user ID and password.  Each line must create an access ID.  @hovland.t You mentioned trying to sync with your daughters phone, did you create an access ID for her line first?   If this seems like a weird question, you probably did not.  If easily dismissed with a ‘yes’, then it’s not an access ID issue.  

Have you talked with Tech support.  Not a regular CSR, but tech support.  I’ve all good things to say about them, they haven’t failed me yet.  (Expletives withheld on call centers 🤬)

Lastly.  Each time I got a software update, I had to sign in to number sync again.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 41
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