How do I get the IMEI cleared for my Samsung Gear S2 that I purchased on Amazon.
I purchased a Samsung Gear S2 on Amazon, and now the SIM card gives me an error "MM2". I tried to get it unlocked via att.com/deviceunlock, but rcvd the message that "The account owner info you entered doesn't match our records.". I would like this unlocked so I can use it on my Cricket plan - which is run over the AT&T network.
Thank you for reaching out. From the message you received through the unlock portal, it sounds like the Gear S2 didn't use AT&T as the carrier last. You'll need to reach out to who you purchased it from for assistance in unlocking the device.
Have a great week.
James, AT&T Community Specialist
Need help? Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.