Explore & discover

Helpful Links

How do I get the IMEI cleared for my Samsung Gear S2 that I purchased on Amazon.

Highlighted
Contributor

How do I get the IMEI cleared for my Samsung Gear S2 that I purchased on Amazon.

I purchased a Samsung Gear S2 on Amazon, and now the SIM card gives me an error "MM2".  I tried to get it unlocked via att.com/deviceunlock, but rcvd the message that "The account owner info you entered doesn't match our records.".  I would like this unlocked so I can use it on my Cricket plan - which is run over the AT&T network.

 

Thank you 

 

499 Views
Message 1 of 2
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎09-11-2019 9:58 AM

Re: How do I get the IMEI cleared for my Samsung Gear S2 that I purchased on Amazon.

Hello, @mpuls01,

 

Thank you for reaching out. From the message you received through the unlock portal, it sounds like the Gear S2 didn't use AT&T as the carrier last. You'll need to reach out to who you purchased it from for assistance in unlocking the device.

 

Have a great week.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Announcements
TechBuzz by AT&T is here to show you some of the ways that you can stay heart healthy with smart devices.
Additional Support