- edited 11-08-2017 11:34 AM by ATTCommunityTea
Freedom calls. Answer a call from your surfboard. Ask Siri to send a message. Stream your favorite songs on your run. And do it all while leaving your phone behind. Introducing Apple Watch Series 3 with cellular. Now you have the freedom to go with just your watch.
Ordering the Apple Watch Series 3 is now 50% faster!
Wondering what your upgrade options are?
Dial *NEW# (*639#) to check for upgrade eligibility
Sign into your account to see what is available to you!
Want to upgrade and have Next? - Learn about your options and upgrade!
*Apple Watch series 3 also available with no Cellular
Jared, AT&T Community Specialist
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- edited 09-13-2017 6:17 PM by ATTCommunityTea
- edited 09-13-2017 3:12 PM
Is there financing? Or can you bill the amount to your bill?
09-15-2017 7:54 AM
09-15-2017 9:04 AM
Can we only preorder the smaller 38mm size? I don't see an option for the 42mm size. Please help!
09-15-2017 10:03 AM
09-15-2017 10:45 AM
When I'm trying to preorder the 42mm , it's saying this device isn't compatible with your current rate plan or isn't available in my area? Help!
what rate plan are you on.... The only rate plans that work with the iwatch are the 2 new unlimited plans and the mobile share advantage plan.
- edited 09-15-2017 4:34 PM
Why does it cost me to add Apple Watch Series 3 to my account? Is it because it is believed someone could be talking on the Apple Watch over cellular, while, say, downloading an movie on the iPhone, on cellular?
And, why can't I pay-as-you-go like an iPad? Turn it on, turn it off, month-by-month.
- edited 09-16-2017 5:00 PM
Please let me share the rundown of what has transpired in the last 36 hours.
On Friday afternoon (9/15) I placed an order for an aluminum space gray 42mm Apple Watch Series 3 with a black sports band. I was charged the taxes (typical) that comes when you order on a Next plan ($24.72, which I confirmed does appear on my bank statement as a pending charge), and everything appeared to be in order with a promised ship date of 9/22.
At 11:44AM (EDT) today (9/16) I received an email that said that something had gone wrong with my order and that I needed to call a number to get my order "back on track". I called the number at around 4PM (EDT) and was informed that a "glitch" had occurred with the AT&T online system, so they needed to cancel my existing order and place a new one. I was assured when I asked that I would get the right watch and still expect to have it shipped on the originally promised date. We canceled the order. I was charged another $24.72. Everything seemed fine. Unfortunately, when I received the email confirmation of the order, the person that took it had (despite me confirming what I wanted verbally no less than 6 times) substituted an olive loop as the band rather than the black sports band. In addition, the promised ship date had moved back to 10/6.
Furious, I called back to the support number. I explained the situation, and was placed on hold for 30 minutes. No one ever came back to check on me, so I hung up.
More furious, I called back to the support number. I explained the situation again, was placed on hold, was transferred, was disconnected.
About to explode, I called back to the support number. I AGAIN explained the entire situation. After some minutes and apparent conversation with the person's supervisor, I was advised that all I could do was cancel the second order and place a third order, but that my order would go to the back of the line. Since I had no choice (didn't want the olive loop band and didn't want to pay $50 for the RIGHT band), I allowed them to cancel the order. Frustrated, I got off the phone. That was at 7PM (EDT)--3 hours after I had embarked on this keystone coplike odyssey of failure.
No longer wanting to leave the finalized order to chance (and the spotty English skills of the folks I had been dealing all afternoon/evening), I chose to place a third order online (and get charged $24.72 again). My current promised shipping date is now in November. November. I went from waiting a week to waiting two months. This is utterly inexcusable. AT&T should honor the original shipping date that was promised before THEIR litany of missteps. I am entirely displeased with this interaction and seriously considering leaving AT&T (and taking my yearly phone upgrades and close to $500/mo of business to a competitor).
I look forward to your response.
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