- edited 09-21-2017 11:35 AM
Not receiving text messages, calls, or unable to make calls.
If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device.
Restart your Apple Watch
Force restart your Apple Watch
Don’t force restart your Apple Watch if you're updating watchOS. After you see the Apple logo and progress wheel on your Apple Watch, leave your Apple Watch alone until the update finishes. You should force restart your device as a last resort and only if it's not responding. To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Unpair you Apple Watch and iPhone
In some cases, you might need to unpair your devices. For example, if you want to use your watch with a different iPhone, you need to unpair first.
Disconnect your devices
Make sure Number Sync is setup
For more information, check out our Number Sync article.
Jared, AT&T Community Specialist
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For additional support, please visit us at our AT&T services hub.
Solved by: Go to Solution.
09-20-2017 1:18 PM
09-28-2017 7:46 PM
10-04-2017 6:08 AM
10-20-2017 6:33 PM
Did you did you get your watch to work? I have been trying for over a week and can not get the cellular component to work. After hours on the phone with several agents, I was told on Monday they would have to research the issue and would contact me in 1-2 days. It’s now been 4 days and I have not heard anything from AT&T.
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