07-27-2014 2:03 PM
1) Have you confirmed this on the system options that you have only 3 HD streams?
Menu > Options > System Options > System Resources
07-27-2014 2:38 PM
If you can, download SomeJoe's Uverse Realtime: http://www.uverserealtime.com/
Then post (using the little tree on the reply page) these screenshots:
Coax/HPNA (if there is anything showing up)
Works on Windows, not Mac unluckily. These will show us info to diagnose. Hide your personal info on the Config page of Realtime.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
07-27-2014 3:24 PM
I can not get UV Realtime to connect to my Gateway. If I am correct it will not connect to a NVG589 gateway. I have a bonded pair at 2100'.
Line 1 Line 2 Downstream Upstream Downstream Upstream
|Downstream Sync Rate (kbps)||30615||24613|
|Upstream Sync Rate (kbps)||3040||3040|
|Downstream Max Attainable Rate (kbps)||59452||44868|
|Upstream Max Attainable Rate (kbps)||12008||9762|
|SN Margin (dB)||20.7||25.0||17.0||20.1|
|Line Attenuation (dB)||32.5||22.9||32.7||22.3|
|Loss of Signal||0||0||0||0|
|Loss of Frame||0||0||0||0|
These are the stats from the gateway.
07-27-2014 6:10 PM - edited 07-27-2014 6:10 PM
You have the 55 Mbps profile, so I can't see any reason why you shouldn't have a 4 HD stream profile to go with it. And, no, the NVG 589 is not supported by UVrealtime at this time.
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
07-29-2014 12:32 AM
I had 4HD 0SD for over a year and never had a issue or problem, then my DVR hard drive went bad so I had to get a replacement. Since then I was bumped down to 3HD/1SD and customer service will not budge at all. It was hard enough to get by with 4 HD streams in my house hold. 3 is no go.
07-29-2014 12:58 PM
I am sorry about the inconveniences. We have received your message and look forward to working with you to get this issue resolved.
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