only 3 HD feeds?

Highlighted

only 3 HD feeds?

Why am I only getting 3 HD feeds? I am on a 55M profile, running 45 M internet. Installer or installers insured me I had 4 HD feeds but I have only 3. How do I get this changed?

Message 1 of 10 (588 Views)
ACE - Expert

Re: only 3 HD feeds?

1) Have you confirmed this on the system options that you have only 3 HD streams?

 

Menu > Options > System Options > System Resources

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10 (585 Views)

Re: only 3 HD feeds?

yes
Message 3 of 10 (579 Views)
ACE - Expert

Re: only 3 HD feeds?

If you can, download SomeJoe's Uverse Realtime: http://www.uverserealtime.com/

Then post (using the little tree on the reply page) these screenshots:
IP Profile
Bitloading
Error Table
Coax/HPNA (if there is anything showing up)

Works on Windows, not Mac unluckily. These will show us info to diagnose. Hide your personal info on the Config page of Realtime. Smiley Wink

 

Chris

_______________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10 (569 Views)

Re: only 3 HD feeds?

I can not get UV Realtime to connect to my Gateway. If I am correct it will not connect to a NVG589 gateway. I have a bonded pair at 2100'.

DSL Status

  Line 1 Line 2  Downstream Upstream Downstream Upstream

Line StateUpUp
Downstream Sync Rate (kbps)3061524613
Upstream Sync Rate (kbps)30403040
Downstream Max Attainable Rate (kbps)5945244868
Upstream Max Attainable Rate (kbps)120089762
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)20.725.017.020.1
Line Attenuation (dB)32.522.932.722.3
Output Power(dBm)14.56.214.56.4
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors29807235254115
CRC Errors0000

 

These are the stats from the gateway.

Message 5 of 10 (554 Views)
ACE - Expert

Re: only 3 HD feeds?

[ Edited ]

You have the 55 Mbps profile, so I can't see any reason why you shouldn't have a 4 HD stream profile to go with it.  And, no, the NVG 589 is not supported by UVrealtime at this time.

 

Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10 (528 Views)

Re: only 3 HD feeds?

just did thanks for the help

Message 7 of 10 (525 Views)
Scholar

Re: only 3 HD feeds?

I had 4HD 0SD for over a year and never had a issue or problem, then my DVR hard drive went bad so I had to get a replacement. Since then I was bumped down to 3HD/1SD and customer service will not budge at all. It was hard enough to get by with 4 HD streams in my house hold. 3 is no go.

Message 8 of 10 (468 Views)
Community Support

Re: only 3 HD feeds?

Hi @jhy1978,

 

I am sorry about the inconveniences. We have received your message and look forward to working with you to get this issue resolved.

 

-David T


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 10 (416 Views)

Re: only 3 HD feeds?

Already fixed

Sent from my iPhone
Message 10 of 10 (405 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.