shananaruns's profile

Contributor

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2 Messages

Sunday, February 24th, 2019 7:53 PM

on demand purchase

We purchased a 2-day rental last night. This morning it does not appear to resume watching. Only appears to be purchased.

Accepted Solution

Official Solution

Community Support

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231.2K Messages

5 years ago

Hi, @shananaruns.

Are you checking under the "Your Videos" section of the On Demand menu? 

John, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

Well, unfortunately, it was not intuitive and we rented it from Fandango to
see it. It was important to see before the Oscar Awards last night.

Community Support

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231.2K Messages

5 years ago

Hello @shananaruns

 

We're sorry to had to view your movie elsewhere! To prevent this from happening again, try troubleshooting your receiver with the Troubleshoot & Resolve Tool.

 

Let us know if you need help with anything else!

 

Aminah, AT&T Community Specialist

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