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on demand purchase

We purchased a 2-day rental last night. This morning it does not appear to resume watching. Only appears to be purchased.

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Accepted by skeeterintexas
‎02-25-2019 7:27 PM

Re: on demand purchase

Hi, @shananaruns.

Are you checking under the "Your Videos" section of the On Demand menu? 

John, AT&T Community Specialist


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Message 2 of 4
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Re: on demand purchase

Well, unfortunately, it was not intuitive and we rented it from Fandango to
see it. It was important to see before the Oscar Awards last night.
Message 3 of 4
Administrator

Re: on demand purchase

Hello @shananaruns

 

We're sorry to had to view your movie elsewhere! To prevent this from happening again, try troubleshooting your receiver with the Troubleshoot & Resolve Tool.

 

Let us know if you need help with anything else!

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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