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offair all live channels

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offair all live channels

All of the online live tv channels say off air.  i have tried everything that i can think of. I even called ATT and they said that it DOSE NOT work on windows computers. 

anyone have any info on this??

20170703_221405.jpgupsidedown photo OFFAIR

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Message 1 of 19
ACE - Expert

Re: offair all live channels

I'm on a Mac and just sampled that page and I see the same thing...although mine is right side up.  Man LOL (sorry, I just couldn't resist)

 

I've never been to that page before.  So has it ever worked?  If so I assume it's just a temporary glitch.  I have no idea how long it takes them to fix "glitches".

 

Update:

Idea - maybe try the live chat.  See if you get anywhere with them.

I just checked this page and the live tv requires Microsoft Silverlight to be installed.  No way I will install that. Man Frustrated

 

If you already have Silverlight then I don't know why it's not working for you.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 19
Tutor

Re: offair all live channels

yes i have reinstalled and checked for updates for sliverlight

Message 3 of 19
Tutor

Re: offair all live channels

yep, mine all say off air on my laptop but are still working on my Android phone

Message 4 of 19
Tutor

Re: offair all live channels

Everything was working fine untile yesterday so I am pretty sure it's not a Silverlight problem

Message 5 of 19
Highlighted
ACE - Expert

Re: offair all live channels

In the the most recent (?) Programming Notices for May (which includes June and July) someone pointed out about streaming to desktops no longer being supported.  I think the section in the notices was this:

 

On or after May 30, 2017, the Uverse.com site may be retired and no longer available for video streaming. Additionally, on or after May 30, 2017, the U-verse app may be unavailable on the XBox One and Windows mobile operating systems as well. Customers will still be able to stream via the U-verse mobile app on all other supported platforms. More information will be available at Uverse.com.

Ok, July is certainly after May 30!  So maybe this is now in effect and they were just "slow" getting around to doing this.  That is certainly consistent with what @dacypo was seeing above.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 19

Re: offair all live channels

I watch Uverse Live every night while my hubby is in the living room watching the big TV.  Been doing this "forever".  My Windows 7 laptop started showing all channels as  "Off Air" on July 3rd.  I used the "Support Chat" feature today and was told my issue is being "escalated".  I sure hope they don't discontinue this service because it is one of the BEST ways for both of us to enjoy Uverse at same time.  And no, Mr AT&T Support person, I do NOT watch TV content on my phone or ipad.  I have a good sized HD monitor attached to my laptop so I am enjoying the UVerse "Live" content on a TV-sized monitor.  I have no intention of watching Uverse content on a phone or iPad-sized screen. 

Message 7 of 19
Employee

Re: offair all live channels

You may order a wireless receiver to watch tv on you HD monitor (supports HDMI?) For $10 a month... Thus two tv locations requiring (2) receivers.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 19
Tutor

Re: offair all live channels

@mythoughts So your suggestion is that I spend more money to buy what was promised when I bought this package now that it's been taken away. That makes no sense but I could see it helping to solve ATT's cash flow problems. ATT has probably violated its own contract.... I hope that means I can get out of it more quickly. The Internet has been spotty and extremely slow of late and now this. I wish I had never left Xfinity. I won't make that mistake again.

Message 9 of 19
ACE - Expert

Re: offair all live channels

uverse.com is still streaming live channels for me.  I've tested several and they've all worked.  Using Chrome (59) on Windows 10.  Also watched video on Edge (had to enable Flash to get that to work).

 

In short, I do not believe that AT&T has deliberately disabled this feature at this time.  If you're having issues, please report them via support channels (e.g. sending a Private Message to @ATTU-verseCare ).

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 19
Contributor

Re: offair all live channels

Just adding that I too am having this problem. First time today. All channels come up "channel off air" --though there is still the ad to expand my package and buy more channels. Absurd. 

 

I'm on mac, using Firefox, fully updated, no adblocking program for uverse 

Message 11 of 19
Scholar

Re: offair all live channels

I checked just to see and all channels are marked as "off air" for me too in all browsers I try. I'm using Win 10.

Message 12 of 19
Contributor

Re: offair all live channels

I just got off the phone with them because it's been off air for me for over a week and was told that they are no longer offering the uverse live service. And nothing coming down the line to replace it either from what the rep was telling me. looks like i'll be looking for a new cable service. 

Message 13 of 19
ACE - Expert

Re: offair all live channels

It's not shut down for me.  I am currently streaming Cinemax after watching a few minutes of BBC America.

 

I also tried to access the video from my local ABC affiliate using Uverse.com, but it did pick the wrong one (Raliegh, which is not local for me).

 

If it's not working for you, send a Private Message to @ATTU-verseCare and let us know what they say.  The Telephone operators have been known to say anything to get you off the phone.  If telling you its not working anymore gets you to hang up...

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 19
Contributor

Re: offair all live channels

hmm interesting. she certainly didn’t seem knowledgable on the subject in the least - but it would make sense to me they are phasing it out with the birth of DirectTV Now. I already signed up with Sling TV last night. Uverse live was always hit or miss for me, only worked maybe half the time.
Message 15 of 19
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