Tutor
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3 Messages
offair all live channels
All of the online live tv channels say off air. i have tried everything that i can think of. I even called ATT and they said that it DOSE NOT work on windows computers.
anyone have any info on this??
upsidedown photo OFFAIR
_xyzzy_
Expert
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15K Messages
7 years ago
I'm on a Mac and just sampled that page and I see the same thing...although mine is right side up. (sorry, I just couldn't resist)I've never been to that page before. So has it ever worked? If so I assume it's just a temporary glitch. I have no idea how long it takes them to fix "glitches".Update:Idea - maybe try the live chat. See if you get anywhere with them.I just checked this page and the live tv requires Microsoft Silverlight to be installed. No way I will install that.
If you already have Silverlight then I don't know why it's not working for you.
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DrewShay
Tutor
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3 Messages
7 years ago
yes i have reinstalled and checked for updates for sliverlight
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dacypo
Tutor
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6 Messages
7 years ago
yep, mine all say off air on my laptop but are still working on my Android phone
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dacypo
Tutor
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6 Messages
7 years ago
Everything was working fine untile yesterday so I am pretty sure it's not a Silverlight problem
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_xyzzy_
Expert
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15K Messages
7 years ago
In the the most recent (?) Programming Notices for May (which includes June and July) someone pointed out about streaming to desktops no longer being supported. I think the section in the notices was this:
Ok, July is certainly after May 30! So maybe this is now in effect and they were just "slow" getting around to doing this. That is certainly consistent with what @dacypo was seeing above.
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janegeorge0524
Mentor
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38 Messages
7 years ago
I watch Uverse Live every night while my hubby is in the living room watching the big TV. Been doing this "forever". My Windows 7 laptop started showing all channels as "Off Air" on July 3rd. I used the "Support Chat" feature today and was told my issue is being "escalated". I sure hope they don't discontinue this service because it is one of the BEST ways for both of us to enjoy Uverse at same time. And no, Mr AT&T Support person, I do NOT watch TV content on my phone or ipad. I have a good sized HD monitor attached to my laptop so I am enjoying the UVerse "Live" content on a TV-sized monitor. I have no intention of watching Uverse content on a phone or iPad-sized screen.
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my thoughts
Former Employee
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22.2K Messages
7 years ago
You may order a wireless receiver to watch tv on you HD monitor (supports HDMI?) For $10 a month... Thus two tv locations requiring (2) receivers.
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dacypo
Tutor
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6 Messages
7 years ago
@mythoughts So your suggestion is that I spend more money to buy what was promised when I bought this package now that it's been taken away. That makes no sense but I could see it helping to solve ATT's cash flow problems. ATT has probably violated its own contract.... I hope that means I can get out of it more quickly. The Internet has been spotty and extremely slow of late and now this. I wish I had never left Xfinity. I won't make that mistake again.
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JefferMC
ACE - Expert
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34.7K Messages
7 years ago
uverse.com is still streaming live channels for me. I've tested several and they've all worked. Using Chrome (59) on Windows 10. Also watched video on Edge (had to enable Flash to get that to work).
In short, I do not believe that AT&T has deliberately disabled this feature at this time. If you're having issues, please report them via support channels (e.g. sending a Private Message to @ATTU-verseCare ).
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cd2001
Contributor
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1 Message
7 years ago
Just adding that I too am having this problem. First time today. All channels come up "channel off air" --though there is still the ad to expand my package and buy more channels. Absurd.
I'm on mac, using Firefox, fully updated, no adblocking program for uverse
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