Tutor
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3 Messages
dvr not working
new uverse tv customer and my dvr does not record or work. does not seem to respond to remote when trying to record shows. please respond to
kevin
(removed for security reasons)
thank you
Tutor
•
3 Messages
new uverse tv customer and my dvr does not record or work. does not seem to respond to remote when trying to record shows. please respond to
kevin
(removed for security reasons)
thank you
Accepted Solution
Official Solution
Anonymous
New Member
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25.7K Messages
11 years ago
Please try re-booting the DVR by either 1) pressing and holding the power button for 5 seconds, or 2) unplug the power from the DVR and plug it back in. If that doesn't work try doing the same to the residential gateway.
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MorganCS
Former Employee
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549 Messages
11 years ago
Hi, klm325
Just checking up on your post. Were you able to resolve the DVR issue using the suggestions that beebeesa provided? Feel free to let us know if you need additional assistance with this concern and we'll be glad to help. Thank you!
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klm325
Tutor
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3 Messages
11 years ago
yes after rebooting all is well. thank you
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klm325
Tutor
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3 Messages
11 years ago
working now, thanks
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kya911
Tutor
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5 Messages
10 years ago
Cisco4320
I powered off for 5 sec still does not work never has since tec installed u-verse
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JefferMC
ACE - Expert
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35K Messages
10 years ago
Could be a great many things wrong, especially with a new install.
Was it working when the technician left?
Have you changed any of the cabling?
Do you have any TV Receivers (Set Tops) other than the DVR, and do they work?
Do you have U-verse High Speed Internet as well? Does it work?
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kya911
Tutor
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5 Messages
10 years ago
Was it working when the technician left?
I belive so. I tried to stay out of his way.
Have you changed any of the cabling?
No
Do you have any TV Receivers (Set Tops) other than the DVR, and do they work?
No Do I need to buy a dvr?
Do you have U-verse High Speed Internet as well? Does it work?
Yes it works fine I have phone internet & tv
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JefferMC
ACE - Expert
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35K Messages
10 years ago
The technician should have demonstrated the features of your IPTV system, which would assure you that it was working when he left. The Cisco IPN 4320 is a DVR, you don't need any other.
Before you push the "power" button on the Cisco IPN 4320 (hereinafter, "DVR"), what lights are on it (there is a green, red and blue light on the front that may light). When you push the button on the Cisco IPN 4320, what happens (what lights are on, what displays on your TV, etc.)?
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kya911
Tutor
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5 Messages
10 years ago
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JefferMC
ACE - Expert
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35K Messages
10 years ago
By that you mean the small green "link" light is on all the time and the red "record" and the blue "HD" light are both off?
That happens on the TV when you turn it and the Cisco box on?
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