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dvr not working

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Tutor

dvr not working

new uverse tv customer and my dvr does not record or work. does not seem to respond to remote when trying to record shows. please respond to

kevin

(removed for security reasons)

thank you

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Message 1 of 20
Anonymous
Not applicable
Solution
Accepted by Anonymous
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: dvr not working

Please try re-booting the DVR by either 1) pressing and holding the power button for 5 seconds, or 2) unplug the power from the DVR and plug it back in.  If that doesn't work try doing the same to the residential gateway.

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Message 2 of 20
Former Employee

Re: dvr not working

Hi, klm325

Just checking up on your post. Were you able to resolve the DVR issue using the suggestions that beebeesa provided? Feel free to let us know if you need additional assistance with this concern and we'll be glad to help. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Message 3 of 20
Tutor

Re: dvr not working

yes after rebooting all is well. thank you

Message 4 of 20
Tutor

Re: dvr not working

working now, thanks

Message 5 of 20
Tutor

dvr not working

Cisco4320

I powered off for 5 sec still does not work never has since tec installed u-verseSmiley Sad

Message 6 of 20
ACE - Expert

Re: dvr not working

Could be a great many things wrong, especially with a new install.

 

Was it working when the technician left?

Have you changed any of the cabling?

Do you have any TV Receivers (Set Tops) other than the DVR, and do they work?

Do you have U-verse High Speed Internet as well?  Does it work?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 20
Tutor

Re: dvr not working

Was it working when the technician left?

I belive so. I tried to stay out of his way.

Have you changed any of the cabling?

No

Do you have any TV Receivers (Set Tops) other than the DVR, and do they work?

No Do I need to buy a dvr?

 

Do you have U-verse High Speed Internet as well?  Does it work?

 Yes it works fine I have phone internet & tv

Message 8 of 20
ACE - Expert

Re: dvr not working


@kya911 wrote:

Was it working when the technician left?

I belive so. I tried to stay out of his way.

Have you changed any of the cabling?

No

Do you have any TV Receivers (Set Tops) other than the DVR, and do they work?

No Do I need to buy a dvr?

 

Do you have U-verse High Speed Internet as well?  Does it work?

 Yes it works fine I have phone internet & tv


The technician should have demonstrated the features of your IPTV system, which would assure you that it was working when he left.  The Cisco IPN 4320 is a DVR, you don't need any other.

 

Before you push the "power" button on the Cisco IPN 4320 (hereinafter, "DVR"), what lights are on it (there is a green, red and blue light on the front that may light).  When you push the button on the Cisco IPN 4320, what happens (what lights are on, what displays on your TV, etc.)?

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 20
Tutor

Re: dvr not working

Green
Message 10 of 20
ACE - Expert

Re: dvr not working

By that you mean the small green "link" light is on all the time and the red "record" and the blue "HD" light are both off?

 

That happens on the TV when you turn it and the Cisco box on?

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 20
Tutor

Re: dvr not working

Yes

now I don't have hd so no problem.

red light never comes on when trying to record

Message 12 of 20
ACE - Expert

Re: dvr not working

Do you get any sort of message when you press the RECORD button on the remote?

 

Do you have the U-200 package or above?

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 20
Tutor

Re: dvr not working

Yes I have u200 Message unplugged or device not connected to reciever.

 

Message 14 of 20
ACE - Expert

Re: dvr not working

That's strange.  I could see that if you had a second box and you were using the second one to try to record.  But I don't see why you'd get that message from the DVR unless it's not set up, properly.

 

I'd suggest that you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 20
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