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dvr not recording

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dvr not recording

Most of our recordings are not recording.  I set it up and see the red dots in the guide but when it comes time to record it, the show is not being recorded.  Please advise.  I am not happy with the uverse system.  It seems like we have had nothing but trouble.

 

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Message 1 of 6
Master

Re: dvr not recording

My wife and I had a similar problem about a week ago.  I assumed that, since it was on a weekend, AT&T might have pushed through an update for the set-top-boxes and I knew that sometimes the reboot that is supposed to take place at the time.....doesn't happen.  SO....based on that reasoning I did a power-off reboot of the DVR box.  That solved the problem.  In fact...when the box completed its reboot it immediately began recording the program that it was scheduled for at that time.

 

If you want to try this.....just pull the power plug from the back of the box.....wait about 10 to 15 seconds and plug it back in.  The box will take some time to recycle and boot up again.  See if that helps.  If not....well, perhaps a replacement DVR will be called for.

 

Good luck.        ......Phil

The problem with socialism is that you eventually run out of other peoples' money.
.......Margaret Thatcher
Message 2 of 6
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTU-verseCare
‎09-30-2015 1:39 AM

Re: dvr not recording

Slide2.JPG

 

If you are having issues with:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing
  • Or any of these error messages above, check out our steps below to resolve your U-verse TV service:

Slide3.JPG

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.
  • Another way this can be done is unplug the power cord from the wall outlet, then plug it back in after 10 seconds.

 

Slide4.JPG

 

We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.

 

Slide5.JPG

To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.
  2. Wait 10 seconds.
  3. Plug in the receiver and DVR.
  4. When three white dots appear on the screen, unplug the receiver/DVR again.
  5. Repeat this process two more times.
  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.

 

Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings

                                                                                                 

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
  3. If the gear on the TV screen appears, wait until completion.
  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

 

If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 6
Contributor

Re: dvr not recording

Uverse sux so bad we are going back to dish!!! I'm tired of plugging and unplugging and missing shows!
Message 4 of 6
Contributor

Re: dvr not recording

We have had u-verse for just over a year and have had the DVR replaced FOUR times resulting in all recorded shows and series being lost on each occasion. Needless to say we are not happy campers considering what we pay for the "service"! I am led to believe that the substandard DVR's that we had previously were refurbished. Looking into switching our whole package to competitor.

Message 5 of 6
Contributor

Re: dvr not recording

I wish that I could help you.  Our UVerse goes out in some way or another weekly.  This week is no recordings. I honestly am so sad for shut ink elderly people that don't know how to use internet resorses for constant ATT setbacks.  

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