08-18-2014 9:49 PM
Most of our recordings are not recording. I set it up and see the red dots in the guide but when it comes time to record it, the show is not being recorded. Please advise. I am not happy with the uverse system. It seems like we have had nothing but trouble.
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08-18-2014 10:44 PM
My wife and I had a similar problem about a week ago. I assumed that, since it was on a weekend, AT&T might have pushed through an update for the set-top-boxes and I knew that sometimes the reboot that is supposed to take place at the time.....doesn't happen. SO....based on that reasoning I did a power-off reboot of the DVR box. That solved the problem. In fact...when the box completed its reboot it immediately began recording the program that it was scheduled for at that time.
If you want to try this.....just pull the power plug from the back of the box.....wait about 10 to 15 seconds and plug it back in. The box will take some time to recycle and boot up again. See if that helps. If not....well, perhaps a replacement DVR will be called for.
Good luck. ......Phil
- edited 05-20-2016 8:11 AM
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
11-05-2015 9:51 AM
We have had u-verse for just over a year and have had the DVR replaced FOUR times resulting in all recorded shows and series being lost on each occasion. Needless to say we are not happy campers considering what we pay for the "service"! I am led to believe that the substandard DVR's that we had previously were refurbished. Looking into switching our whole package to competitor.
03-17-2019 11:35 AM
I wish that I could help you. Our UVerse goes out in some way or another weekly. This week is no recordings. I honestly am so sad for shut ink elderly people that don't know how to use internet resorses for constant ATT setbacks.
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