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Wireless receiver loses connection to access point

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Wireless receiver loses connection to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

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Message 1 of 230
Explorer

Re: Ok. I have a Cisco Wireless receiver and I assume a Cisco...

The problem returned. It occurs most frequently at night (it was really bad last night, and but it's happening again this morning. It's affecting both of our wireless boxes now. We really need to get this resolved as soon as possible.

Message 121 of 230
Community Support

Re: Ok. I have a Cisco Wireless receiver and I assume a Cisco...

Hi,

 

I am sorry you are still having issues. I will continue this conversation over our previous private message to get this fixed for you. At this point, I think we may need to replace the equipment.

 

Thank you,

David T

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 122 of 230
Contributor

Re: Ok. I have a Cisco Wireless receiver and I assume a Cisco...

What do I need to do to get the Motorola swapped in for my worthless Cisco AP?  I've been having the same sort of issues as described by the people on this thread, and it's getting irritating.  I've sat on hold a few times waiting for an agent, and when I finally get one, they check my settings, reboot my equipment and update my firmware.  They say that if it continues to happen, they'll send a tech out.  They told us last time they would call to follow up.  They did not.

 

Every single night, the picture freezes, the signal is lost, and we're told the connection has dropped from the AP.  We restart the receiver, and have to go through wireless setup 5-6 times to get it reconnected.  It always works... for another day or two.  Then it happens again, and I spend an hour trying to get it back.  I'm ready to throw these U-verse wireless receivers in the trash.  (Heck, one of them has had plastic rattling inside since we got it, so it's possible that it was someone else's return.)

Message 123 of 230
Community Support

Re: Ok. I have a Cisco Wireless receiver and I assume a Cisco...

Hi @KingArtX ,

 

I am sorry about the issues you are having with your wireless receivers, but I will be glad to help. I will be sending you a private message to discuss this further.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 124 of 230
Contributor

Re: Wireless receiver loses connection to access point

This sounds like a common problem to me because it happens a lot to me too. Have had the problem for two years, sometimes I have to repeat the process 10 times before it works but now it simply stopped working. I took the wireless and set next to access point, rebooted and unplugged as suggested and will try one last time before my now preferred solution which is Comcast.
Message 125 of 230
Contributor

Re: Wireless receiver loses connection to access point

I am having this issue as well.  Have the receiver in our kids room and has no connection.  I've tried everything suggested, everything I could think of and nothing.  This has been an issue with U-Verse since we got the wireless system for our kids room.  Even the wifi on our router sucks!  They keep changing the channel of the router to see if that helps but honestly if I'm more than 15 feet away from it I have hardly a signal.  Just very frustrating and we have been with U-Verse for many years.  As you stated above.  Comcast is about to get a call.  I pay way to much for this much of a headache and inconvenience.

Message 126 of 230

Re: Ok. I have a Cisco Wireless receiver and I assume a Cisco...

We JUST got set up with UVERSE TV recently, coming from DirecTV and I am having major issues like the ones listed throughout this thread.  I would like someone to contact me about getting a Motorola WAP instead of the Cisco one that is giving me issues.  Thanks.

Message 127 of 230
Community Support

Re: Ok. I have a Cisco Wireless receiver and I assume a Cisco...

Hi,

 

I apologize about the issues you are having with your U-verse services.

 

If the previous steps listed above have been exhausted and the TV receiver continues to malfunction please send a private message with your account number and contact details to ATTU-verseCare for further assistance.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 128 of 230
Contributor

Re: Wireless receiver loses connection to access point

Also having the same problem with Cisco AP. None of the listed solutions have helped. All give the same problem. Can I please get the Motorola WAP as well?? This is so frustrating!!
Message 129 of 230

Re: Wireless receiver loses connection to access point

The ATT rep sent me a msg and I responded three times with the info she asked but it's taking forever to get a response. What's the deal?
Message 130 of 230
Community Support

Re: Wireless receiver loses connection to access point

 

Hi wrightperspective,

 

I'm sorry you experienced a delayed response while working with another representative. I will be glad to help you and move forward with a resolution. I sent you a private message to gather additional information and be able to assist.

 


SadathCS
ATTU-verseCare

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 131 of 230
Contributor

Re: Wireless receiver loses connection to access point

I tried to email support, but when I hit send, nothing happened.  I've got the same issue as everyone else.  Replaced the WAP.  Removed the cordless phone from near the new WAP.  Reset the WAP.  Still no to horrible service on one of my wireless receivers.  It's odd since the one in the next room appears to have full bars while this one has only two.

 

Please have someone call me ASAP to figure out what can be done.  I wish they had hard wired everything like I requested when I got the service.

 

Morgan

Message 132 of 230
Contributor

Re: Wireless receiver loses connection to access point

I tried to email support, but when I hit send, nothing happened.  I've got the same issue as everyone else.  Replaced the WAP.  Removed the cordless phone from near the new WAP.  Reset the WAP.  Still no to horrible service on one of my wireless receivers.  It's odd since the one in the next room appears to have full bars while this one has only two.

 

Please have someone call me ASAP to figure out what can be done.  I wish they had hard wired everything like I requested when I got the service.

 

I moved the boxes, and the one in the other room works in the living room now. 

 

Morgan

Message 133 of 230
Community Support

Re: Wireless receiver loses connection to access point

Hi @lawhorns04,

 

I am sorry about the issues you were having with your wireless receivers. I just wanted to check to see if you were able to get both receivers working. If not, let us know, and we will be glad to help.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 134 of 230
Contributor

Re: Wireless receiver loses connection to access point

No, my problem is not resolved.  Both receivers are showing green bars now, but they changed from red to green and back again as we tried to watch a show last night.

Message 135 of 230
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