08-23-2013 12:04 PM
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
Solved by: Go to Solution.
12-18-2017 9:20 PM
02-01-2018 12:36 PM
I've started having issues with my wireless receiver too. Worked perfectly the couple years, never had to reset it once over that period. Then I would periodically have to reset it and go through the steps for the access point to find it. It slowly started happening more often and usually wouldn't reconnect unless I unplugged the receiver for a while versus the manual reset on the receiver. It started happening about once a week until earlier this week. I managed to get it to reconnect, just to lose connection the following evening. When I got it to connect the following evening it only stayed connected about 15-20 minutes before losing connection and it has refused to reconnect since. It can't be interference since equipment location hasn't changed in the 4 years that we've live at this house. No clue if it's the receiver or the access point. The online diagnostic didn't show any issues. Guess I'll be spending a lot of my free time on the phone with tech support over the weekend, because there's no way I'm wasting my entire evening with that after working all day.
03-28-2018 6:45 PM
my uverse is trash....constant pixels...freezing ....and dropped signals...called for help..and was diverted to 4 different people with no results...several techs came to home with no results.. I would not ever tell any friend or family to get uverse..it a constant head ache ...to witch I will discontinue
06-24-2018 5:25 AM
we were watching tv yesterday & all of a sudden the wireless receivers wants me to set it up again
I tried multiple times but it will not reconnect to the WAP
I have my WAP next to my Gateway
06-24-2018 7:10 PM
First suggestion... move the WAP at least 3 feet away from the gateway.
Once you've done that, do a whole house reboot. Unplug all the AT&T gear. Then plug in the Gateway and let it come up. Then the same with the DVR. Then the WAP. Then your wireless set top.
Let us know how that works for you.
07-16-2018 9:20 AM
Will changing the channel on the AP work if my other receivers are all CISCO, my access point is CISCO but the new receiver that is not pairing, is Motorola? I have the IP address pulled up for the AP but the username and password don't work. Can you assist?
- edited 09-06-2018 3:46 PM
I solved this problem by hard wiring the TV receiver via ethernet. The wireless is a pain (and a piece of junk IMO). Wired will reboot/reload much faster and eliminate all of these annoying wireless issues. Most TVs have ethernet now anyway, so many people likely have an ethernet connection by the TV.
It would have been nice if AT&T had used the hard wiring when they did they initial install.
09-06-2018 3:48 PM
Note that it CAN be interference. More and more wireless connections are all around us. Your neighbors have more powerful WAP equipment. I used to get 5 networks in my living room now I get 50. Phones, routers, other people's TVs.
- edited 09-06-2018 3:51 PM
I know this is kind of old; I have a VEN501 unit. the login here doesn't work. What is the default for newer 501 units?
11-15-2018 11:36 AM
I have gone through the same cycle. Call tech support and redo everything the box tells you to do. They finally send a tech, who replaces the Cysco set top box with another Cysco box. Still have connection problems. This issue is going to drive me back to Spectrum. UVerse wireless appears to work on 10 year old technology.
Visit these related resourcesView U-verse Troubleshooting!
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