08-23-2013 12:04 PM
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
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01-07-2017 5:25 PM
I have a Cisco wireless receiver that is constantly losing its signal. I have rebooted it but this does not solve the problem. Help, very annoying!
01-08-2017 1:42 PM
01-09-2017 6:36 AM
How far away from the WAP is this Reciever? How many walls? Different floors? Any large appliances in the line of sight?
How far away from the U-verse Gateway is the WAP?
01-28-2017 5:00 AM
I built a Pool House Near my house and was planning to use the wireless router for the TV. When i did my test before the build a signal was picked up by the router, but when the build was complete the additional wall it has to penetrate it doesn't get a signal. Can I get a booster for the TV signal?
01-29-2017 10:48 AM
03-13-2017 7:49 PM
04-15-2017 4:56 PM
I have 3 TVs setup with Uverse (U300). The main TV in Family room and another in an office room work just fine. But the other Receiver in a bedroom loses the signal about once every other day. I have to restart the receiver by holding it for 10 seconds then it works again. Receiver is a Cisco ISB7005.
What can be done to get this fixed?
04-17-2017 2:32 PM
I am receiving an error message on a new wireless box.
"Account unavaiable. This set top box does not match the account settings."
please advise, thank you
04-17-2017 3:25 PM
- edited 05-08-2017 12:22 PM
Our wired equipment is installed at the other end of the house, tons of distance between everything wired and the wireless receiver. We've had normal issues, I reset the equipment regularly, I've had to have the house rewired and new wired equipment installed late last year. Now, our wireless receiver keeps "losing connection" on a single channel. If we change the channel, we still have service. The wireless indicator (green bars) are visible, it is just happening on the currently viewed channel. Until today. The wireless receiver dumped its connection completely, even after rebooting the router (I unplug the equipment, I do not use the reset button) and the reboot completed, the wireless receiver still had no connection, I reset it as well, it is now working.
I understand losing connection, what I do not understand is losing a channel, and only ONE channel, and it is not a specific channel. Changing the channel fixes that problem without having to reboot everything. Losing my connection completely, today, finally erked me enough to ask...
07-16-2017 6:51 AM
We lost power a couple days ago and since then the cable box in my upstairs bedroom will not work although all the other TVs in the housework and so does the Wi-Fi. I have all the instructions on the screen multiple times and to know avail. Still no TV in the bedroom . I am not technically savvy but I would really appreciate some help in getting this fixed.
09-09-2017 5:17 PM
09-09-2017 5:57 PM
I may have said this already on this thread, but I found out that my AT&T DVR only kept cycling off and on while the projector was off. So I disconnected the HDMI from the DVR and only hook it up while I'm watching shows. It's as if the projector's off mode were putting out a signal that was triggering restart. But since I started unhooking the box during that mode, I've had no problems.
Since televisions also have an off (standby) mode, it stands to reason some of them might also trigger restart while off. Try disconnecting the HDMI while the TV is off, or turn off the switch to the TV's surge protector, if you are using one. That is, try unplugging the TV when not in use.
12-18-2017 10:01 AM
I am having the same issues. We have had AT&T out to try to fix the problem and couldn’t figure it out so they just left. We are having a lot of issues with this and connection is lost approximately 2 times while watching a DVR 1 hour show. This shouldn’t be happening, especially as often as it is. In fact, AT&T will be out tomorrow but still don’t know what to do for it. Would it be worth a shot to get the Motorola WAP?
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