08-23-2013 12:04 PM
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
Solved by: Go to Solution.
10-10-2016 8:33 PM
10-10-2016 9:52 PM
10-19-2016 2:28 PM
This is not working,and two people have try it. Please send a repairman to my house.
Address is 19398 Hathaway Ln. Warrensville Hts. Ohio. Thank you.
10-20-2016 3:44 AM
I'm having the same issue but have the Motorola WAP. We have done EVERYTHING and it still drops connection. Multiple techs out to my home and no one knows anything. Very close to canceling service. We didn't have this issue with Comcast.
10-20-2016 5:10 AM
Do you notice the same issue when you disconnect the DVR? Also, how far away is the WAP from the wireless receiver?
10-20-2016 7:12 AM
How many fricken upgrades does your system need to do. It happens 3 to 4 times a week, and right in the middle of watching tv. Last night, it went down for 45 minutes during the debates. It kept making me restart the boxes over and over again. Do you know if Charter Spectrum has wireless recievers, and if so, how much is their monthly cable and internet bundles? I am ready to break my contract and move on!!!
10-20-2016 8:13 AM
@Icewolfdw, I doubt this is due to software updates in your case.
1) Do you have any wired Receivers? Do they have these issues?
2) Is your Receiver WAP close to (i.e. within 6 feet of) the U-verse Gateway or other Wi-Fi Router? If so, try moving it at least 6 feet away from it so they don't interfere with each other.
10-20-2016 10:02 AM
- edited 10-21-2016 1:48 PM
10-23-2016 8:17 AM
11-06-2016 5:14 PM
01-01-2017 10:18 PM
01-03-2017 3:14 PM
01-04-2017 9:15 AM
All this troubleshooting is worthless, when you have the disconnect issue......it stays. I had every piece of Uverse equipment replaced twice, the modem and WAP, 3 times and still had multiple disconnects on the same Wireless Reciever (I have one that has continued to work flawlessly) everyday and night with at least 4 Technicians visits to my home to fix it. Finally after living with this issue for 8 months or so (issue started after almost 6 years of perfect service) I ran CAT-5 to the Wireless Reciever (Hardwired) and my issue is resolved. No more Wireless problems on that box.What I still have not figured out is when the disconnection would happen, the screen would freeze. As soon as that happened if you changed the channel up or down and back to the channel you were on the issue would resolve and you would not see a disconnect screen, (gray screen with numbers instructing how to reconnect) it would go back to what you were viewing and continue. Have really considered going to Charter as my provider, 60mbps internet vs. the 18mbps that is available in my area is tempting but Charter's Menus are about as Mickey Mouse as you can get. My In-Laws have Charter and they have not updated their menus (UI) in at least 10 years. I'm staying for now.......
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