08-23-2013 12:04 PM
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
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08-21-2014 1:37 PM
Hi @Dank20 ,
I apologize about the issues you are having with your wireless receiver, but I will be glad to help. With a direct line of sight, the receiver should be able to easily go 20 feet. My receiver is about 20 feet away, but it has to go through 1 wall, and I have no issues. If you are noticing that the wireless bars on the receiver are below 3, then it may be an issue with the distance. Otherwise, there may be something that is causing interference or an issue with the equipment. Try rebooting the WAP and the wireless receiver by unplugging the power, waiting 10 seconds, and plugging it back. Make sure there are no other devices around that can cause issues with the wireless signal.
08-22-2014 7:41 PM
I too am having the same problem with the Cisco WAP. I have two wireless receivers and three wired. Obviously, the wired are fine. Need some help AT&T! Please respond.
08-25-2014 11:03 AM
I apologize about the issues you are having with your wireless receivers, but I will be glad to help. Make sure the WAP is not sitting next to anything that could cause interference. Also, try disconnecting your DVR to see if you are still having problems. If so, try rebooting the DVR and U-verse router.
I will also send you a private message to gather more information.
- edited 10-18-2018 7:58 AM by ATTCustomerCare
Quick Fix For The Wireless Receiver
In most instances, resetting the modem, DVR, and wireless box, in that order, can resolve some connection issues. Also, surge protectors & power strips can cause pixelation & freeze. Plugging the receiver directly into a wall outlet can resolve this.
To reset the modem, press and hold the red reset button in the rear for 10 seconds. On the DVR and wireless receiver, press and hold the power button for 10 seconds.
If that does not help, the steps below may.
Check Your Connections
Ensure all cables and cords are connected properly and securely. Test with a different Ethernet cable if having connection problems.
Check Power and Signal Strength
Check For Interference
Disconnect The DVR
See A Red Antenna On The TV Screen?
AT&T Community Specialist
09-23-2014 1:52 PM
09-24-2014 11:24 AM
I am so sorry about the issues you are having with your U-verse services, but I will be glad to help. Since your internet connection is going down also, it does sound like there is an issue with the signal coming to your house. I will be sending you a private message to assist with this issue further.
10-10-2014 7:14 PM
I have similar issues to those described. The wireless connection to tv in bedroom stopped working. I have repeatedly done the above steps and always get: access point not found or connection error. Any assistance will be greatly appreciated. thanks
10-17-2014 9:42 PM
Having the same issue as everyone else. We have had a service person out to the house and he did the power cycle of all the equipment and replaced the remote for some reason. After 2 days the problem returned and occurs at least once a day. We have an CISCO acces point. Today we called back to get this resolved and they said they would charge us $140 to come out again. This is unacceptable on so many levels. The entire reason we went with this wireless cable is because the service guy didn't want to run the cable and now you guys want to charge us to do the right thing and fix the problem. Please help us fix this really annoying problem.
10-28-2014 8:15 PM
10-29-2014 12:30 PM
We will be happy to look into this for you and get this issue fixed.
10-29-2014 12:49 PM
We were having problems with the coax. The technician came and swore the wireless wouled solve all the problems
11-15-2014 11:19 AM
Three out of the last four nights, right around 10pm, our wireless boxes have lost connection, often saying something about not knowing which WAP to connect to (we only have one). When we power cycle the router and WAP, it comes back. Now today it's been going out all day, forcing us to power cycle the router and WAP several times already.
We had problems in the past, but things have been working great for a few months. Why is this suddenly becoming a persistent problem now?
11-17-2014 10:13 AM
I am sorry about all the issues you are having. It sounds like there may be an issue with the WAP communicating with the devices. Try doing a full factory reset on the U-verse gateway by logging into the router at http://192.168.1.254 and going to the diagnostics page and doing a reset. If still having issues, it may be something wrong with the equipment, and we can definitely help get that fixed.
11-17-2014 1:37 PM
I logged into the WAP yesterday and changed the channel, as I saw suggested in another post in this thread. So far, the problem hasn't resurfaced since. I this happens again, I will try your latest suggestion, and then proceed from there as warranted.
11-17-2014 2:24 PM
I am glad everything is working great now. If you do run into any issues, feel free to reach out to us for help.
Visit these related resourcesView U-verse Troubleshooting!