Mentor
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21 Messages
My AT&T wireless receiver keeps losing signal when connecting to access point
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
DavidCS
Community Support
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1.7K Messages
10 years ago
Hi @dragonheart5,
I am so sorry about the issues you are having, but I will be glad to help. Since you have to constantly keep rebooting the modem, there may be an issue with the WAP communicating with the modem. Make sure the WAP is connected directly to the modem and not through another router. Also, if you have any 3rd party devices connected to your modem, disconnect it see if you still are running into the same problems.
Also, it may be an issue with defective equipment. I will be happy to assist with that and will have my team send you a private message.
-David T
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Prkelley1983
Contributor
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1 Message
10 years ago
Can someone from Att help me as well? Same issue it keeps losing connection and my actual DVR'd shows are having freezes/skips in it
didnt have this issue when I didn't have a wireless receiver
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @Prkelley1983,
I am so sorry about the issues you are having with your wireless receiver, but I will be glad to help. Our team will send you a private message to gather more information and work with you to getting this issue resolved.
-David T
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smith.infosystems
Tutor
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4 Messages
10 years ago
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smith.infosystems
Tutor
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4 Messages
10 years ago
Here it is Friday and my receivers are not connecting. I have ask for help on the forums from several people, some being AT&T employees and no one has responded.
BTW, we are also using the username 97smiths.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @smith.infosystems,
I apologize about the issues you are having with your wireless receivers, but I definitely will be happy to help. One thing to try to get everything working once again is to unplug the power on the U-verse gateway, Wireless Access Point, and Wireless Receivers. After that, plug the power into the U-verse gateway first. After it has come up, plug in the power to the Wireless Access Point, and then the wireless receivers.
We will also send you a private message to gather more information to make sure that we get your issue fixed once and for all.
-David T
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smith.infosystems
Tutor
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4 Messages
10 years ago
Thank you for your response. We have resolved the wireless access point problem.
I will send you a private message about the router set up.
Have a blessed weekend!
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Kelleysimpson
Contributor
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1 Message
10 years ago
I am having the same issue. Please help! My wireless receivers freeze up and go offline constantly!
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @Kelleysimpson,
I am sorry for the issues you are having with your wireless receiver, but I will be glad to help. We will send you a private message to gather more information and help get this issue resolved.
-David T
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bjurasz
Tutor
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7 Messages
10 years ago
I'm having a similiar situation and its very frustrating. Even once paired and the TV starts to work again the WAP still has blinking link and paired lights. But what I really don't understand is why you need a special wireless router for the tv at all. I've already got a wireless network transmitter. Why in the world do I need a second one specifically for the TV system? And guess what, I never have problems with a device connecting to my Apple base station, unlike my UVerse WAP. 😞
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