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Wireless receiver loses connection to access point

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Wireless receiver loses connection to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

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Message 1 of 226
Expert

Re: Wireless receiver loses connection to access point

mpd3253 - STB is set top box (aka receiver). If they were wired before, you can reuse the wires.
Message 31 of 226
ACE - Expert

Re: Wireless receiver loses connection to access point


@aviewer wrote:
mpd3253 - STB is set top box (aka receiver). If they were wired before, you can reuse the wires.

If they were wired before using Cat5e.  They don't support a Coax connection.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 226
Tutor

Re: Wireless receiver loses connection to access point

It was coax. 

Message 33 of 226
Expert

Re: Wireless receiver loses connection to access point

mpd3253 - I should have said - If STBs were wired before, why did you switch to wireless? I suppose if you were having problems with the COAX, you do not want to switch back. Going back to COAX would certainly require a complete understanding of what you have.

Jeffer - I did not mean that those STBs were wired rather, wires were in place that could be used. Also, it was my understanding that the wireless STBs have both COAX and network connections & will boot to the first signal that they see.
If that is incorrect I need to know. Also, I had never seen that one application would preclude the other in the future.

Back to the original problem - It does sound like the WAP is in a bad place & you need to experiment with a better location. If you want to try the COAX & there is a COAX connection on the wireless STB, you will need to describe the current COAX wiring. Or, you can pull cat5, either new or via the existing COAX.

Message 34 of 226
Tutor

Re: Wireless receiver loses connection to access point

We were having problems with the coax. The technician came and swore the wireless wouled solve all the problems.

Message 35 of 226
ACE - Expert

Re: Wireless receiver loses connection to access point


@aviewer wrote:

...

Jeffer - I did not mean that those STBs were wired rather, wires were in place that could be used. Also, it was my understanding that the wireless STBs have both COAX and network connections & will boot to the first signal that they see.
If that is incorrect I need to know. Also, I had never seen that one application would preclude the other in the future.
...


As shown in this manual (http://www.att.com/support_media/images/pdf/uverse/IPN7005_Product_Manual_7_21_11_Final.pdf) the only coax connector on the box is broadband video out.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 226
Highlighted
Expert

Re: Wireless receiver loses connection to access point

JefferMC =OK - Thanks - I will remember that - cat5 only for wiring a wireless box.
Message 37 of 226
Tutor

Re: Wireless receiver loses connection to access point

So the best solution is to move the WAP around? It has to stay plugged into the router does it not? It appears from other posts that the WAP is the problem.

Message 38 of 226
Employee

Re: Wireless receiver loses connection to access point

Wireless receivers OK during day, only dropping at night?
How many bars on receiver when good? When bad?

The WAP needs to be a couple feet apart from RG not next to (3 feet+)

Could purchase a 25 or 50 foot cable to use while locating best spt for WAP.

If issue is only at night, there is interference, need to isolate or minimize distance.

Remaining option is tech visit to fix coax issue (billable) reinstalling hardwire receivers

Just my thoughts....
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 39 of 226
Tutor

Re: Wireless receiver loses connection to access point

I have always seen full signal on the receiver. I'll try moving the WAP.

Message 40 of 226
Employee

Re: Wireless receiver loses connection to access point

Hello mpd3253,

I will be glad to help you restore connectivity to your Wireless Receivers. Since the WAP for your Set Top Boxes (STB) is downstairs and the Set Top Boxes are  upstairs there may be a very weak signal reaching them. Based on the construction of your home the wireless signal may not be strong enough to reach those receivers. I recommend relocating the WAP like ACE - Master suggested by using a longer Ethernet cable to the gateway if possible, and choosing a different area of your home. Try placing the WAP in a high location like the top shelf of a cabinet or other furniture. I sent you a private message in case the WAP is defective or we need to coordinate the installation of Wired Receivers instead.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 41 of 226
ACE - Expert

Re: Wireless receiver loses connection to access point

Note that the built in antenna arrangement of most wireless access points (routers, etc) is set up so that the best signal is in a doughnut shape on the horizontal plane the access point sits in, not a sphere as many imagine.  This means that an access on one floor normally will not work well with devices on another unless you can tilt the device to change the plane to intersect the devices on the other floor.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 42 of 226
Tutor

Re: Wireless receiver loses connection to access point

Spoiler
I am having the same issue with my wireless receiver....seems to happen mostly while wacthing DVR stuff. Although it will pause intermittently during live programming for a second or two and then resume. Very frustrating...i changed the channel as suggested in previous posts. Any help getting a new wap would be appreciated.

 

 

Message 43 of 226
Expert

Re: Wireless receiver loses connection to access point

tigerhorn - Another possibility for watching recording problems is the connection between the DVR and the RG. Are you an inid/pair bonded install? If not, is the DVR connected to the RG via cat5?
Message 44 of 226
Tutor

Re: Wireless receiver loses connection to access point

I am not sure what inid/pair bonded install means...I believe the DVr is connected to rg with cat5
Message 45 of 226
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